Administrative Support Specialist
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Job no: 494913
Work type: Hourly (Full Time)
Location: Indianapolis, IN
Categories: Administrative/Professional
Job Title: Administrative Support Specialist
Reporting Relationship: VP Learner Success & Workforce Engagement
Unit: National & Global
Department: VP Learner Success
Campus Location: Indianapolis Ed Center North - Indianapolis, IN
Summary of Position: The Administrative Support Specialist plays a critical role in providing administrative and operational support to the Learner Success and Workforce Engagement department. This position is responsible for coordinating departmental activities, maintaining records, assisting with student-related initiatives, and ensuring efficient workflow within the department. The Administrative Support Specialist serves as a central point of contact for students, faculty, staff, and external stakeholders seeking assistance or information related to student success programs and services.
Duties and Responsibilities
Administrative Assistance:
Provide comprehensive administrative support to the Learner Success and Workforce Engagement department, including managing schedules, organizing meetings, preparing agendas, taking minutes, and maintaining departmental files and records
Student Support:
Assist students in accessing and navigating student success resources and services
Respond to inquiries, provide information, and direct students to appropriate resources based on their needs
Data Management:
Assist in maintaining accurate and up-to-date student data, records, and databases related to student success programs
Generate reports and compile data as needed to support departmental decision-making and assessment efforts
Event Coordination:
Assist with the planning, coordination, and execution of student success events, workshops, and programs
Includes scheduling venues, managing logistics, coordinating communication, and tracking attendance
Communication and Correspondence:
Prepare and distribute departmental communications, including emails, newsletters, and announcements
Liaise with internal and external stakeholders to ensure timely and effective communication
Documentation and Reporting:
Assist in preparing departmental reports, presentations, and documentation
Ensure accuracy and completeness of data and information to support reporting requirements
Collaboration:
Collaborate with other departments, faculty, and staff to support student success initiatives and foster a cohesive and student-centered approach across the institution
Budget and Expense Management:
Assist with monitoring departmental budgets, tracking expenses, and processing invoices and reimbursements in compliance with university policies and procedures
Professional Development:
Stay informed about current trends and best practices in student success initiatives through professional development activities, workshops, and training opportunities
Qualifications: According to Indiana Wesleyan University employment policy all employees must possess a strong Christian commitment and adhere to the standards outlined in the IWU Community Lifestyle Statement.
Education
High school diploma or equivalent (Bachelor's degree preferred)
Experience
Proven experience in administrative support or related roles
Required Skills
Excellent organizational and time management skills
Strong attention to detail and accuracy
Proficient computer skills and experience with MS Office Suite
Effective written and verbal communication skills
Ability to handle confidential information with discretion and professionalism
Strong interpersonal skills and ability to work collaboratively in a team environment
Knowledge of student success programs and services in a higher education setting is a plus
IWU Kingdom Diversity Statement
IWU, in covenant with God's reconciling work and in accordance with the Biblical principles of our historic Wesleyan tradition, commits to build a community that reflects Kingdom diversity. We will foster an intentional environment for living, teaching and learning, which exhibits honor, respect, and dignity. Acknowledging visible or invisible differences, our community authentically values each member's earthly and eternal worth. We refute ignorance and isolation and embrace deliberate and courageous engagement that exhibits Christ's commandment to love all humankind.
LIMITATIONS AND DISCLAIMER
As a religious educational institution operating under the auspices of The Wesleyan Church, Indiana Wesleyan University is permitted and reserves the right to prefer employees on the basis of religion (42 U.S.C., Sections 2000e-1 and 2000e-2).
The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. Employees will be required to follow other job-related instructions and to perform other job-related duties requested by their supervisor in compliance with Federal and State Laws.
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Advertised: 25 Mar 2026 US Eastern Daylight Time
Applications close: 26 Apr 2026 US Eastern Daylight Time
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