Careers

Learning and Development Administration Support
Location: Hybrid Working - occasional travel to Birmingham
Contract Type: Full-time / Permanent
Salary: Competitive

You’ll be responsible for:

• Ensure the latest versions of guidance documents are maintained on the Hosting Platform following Editorial Board approval.
• Ensure withdrawn guides are promptly removed from the Hosting Platform and securely archived in Version Control for audit purposes.
• Oversee and regularly review Hosting and Working Platform membership, confirming that access is limited to authorised and current members.
• Support Clinical Authors throughout the Training and Guidance review process by proactively identifying guidance due for review and ensuring all documents are formatted in accordance with DWP standards.
• Facilitate the delivery and receipt of guidance from external medical contractors responsible for quality assuring guidance following an annual review.
• Maintain oversight of the TaG Guidance Review Tracker and ensure that all guidance documents are stored in the appropriate folders.
• Providing regular updates to Clinical Authors on the status of guides in progress acting promptly following Clinical Author reviews.
• Communicate updates regarding cleared guidance to Editorial Board members and respective supplier contacts via email, as outlined by CPG.
• Undertake additional tasks as and when required by working in a collaborative manner with the other Admin Leads, in accordance with instructions from DWP CPG or CMPD.
• Undertake other administrative support tasks within the Ingeus L&D team as appropriate.
• Develop excellent working relationships with the wider Ingeus team, and external stakeholders as appropriate.

What you’ll bring:

• Previous experience in an administrative role with the ability to handle a wide variety of administrative tasks efficiently. 
• Effective written and verbal communication skills.
• Numerate with excellent organisational, planning and problem-solving skills.  
• Ability to work on your own initiative as well as part of a team.  
• Discretion, with an understanding of the need for confidentiality 
• High level of accuracy and attention to detail.     
• Ability to handle unexpected situations and adapt promptly to changes 
• Experience of using IT based records management/database systems
• Ability to present large amounts of information and data visually and appropriately to a variety of audiences.
• Exceptional organisation and time management skills.
• Intermediate or advanced IT skills with business software such as Microsoft Word, Excel, PowerPoint and Outlook.
• High level of integrity and ability to recognise and correct mistakes and maintain continuous improvements. 
• Commitment to continuing professional development. 

Desirable:

• Experience of, applying contractual/compliance frameworks to document reviews. 
• Effective interpersonal and influencing skills with the ability to engage and work effectively with  both internal and external stakeholders.  
• Experience of assisting with project management.
• Previous experience in a secretariat role. 

Apply now and be part of a team that’s passionate about unlocking potential.