Careers

Contact Centre Advisor

Contract: Permanent 

Salary: £26,227.50 per annum & Company Benefits

Full Time 37.5 hours Monday - Friday 09.00 -17.00

Location: Birmingham Office 154 Charles Street Queensway

The Contact Centre Advisor will be the first point of contact with participants. They will work with the Job Centre Plus (JCP) Work Coaches to promote the value of the programme and engage the participant in the programme and collect any relevant information which will allow our Employment Advisors to personalise the initial face to face meeting and encourage attendance at the appointment.

As our Contact centre Advisor, you'll:

• Effectively engage Participants onto the Restart Programme through promotion of the programme in a relevant, personalised and appropriate way to participants, Job Centre Plus Work Coaches and other stakeholders.
• Build and maintain effective working relationships with contacts at Job Centre Plus, providing relevant Management Information to support their monitoring of both flow and suitability of participants.
• Ensure that all documentation relating to participants is completed and maintained in an accurate, timely and respectful manner.
• Effectively collaborate with the Employment Advisors to ensure all participant information is provided in a timely manner and work cohesively with Job Centre Plus.
• Meet and exceed set targets, KPI’s and Customer Service Standards

As our Contact Centre Advisor, you'll have:

• The ability to effectively network to build and maintain effective relationships internally and externally.
• Excellent verbal and written communication skills.

At Ingeus, we’ve spent time listening to our employees to build our benefits package:

• 25 days annual leave plus bank holidays with the opportunity to salary trade extra
• EAP Support programme available 24/7 with access to 6 x counselling sessions
• Private Medical Insurance
• Eyecare vouchers with help to purchase new glasses
• Life assurance
• Online discount shopping
• Cycle to Work scheme
• Season ticket loan
• Up to two days each year dedicated to Community Giving (Volunteering)
• Access to Salary Finance; financial education and advice
• The opportunity to buy extra perks such as, critical Illness Cover, dental insurance
• Long Service Awards 

At Ingeus, our culture is built on the principle of treating everyone with dignity, ensuring that every individual is comfortable, confident and recognised for the value of their contributions

We understand that everyone's journey is different, and we’re committed to making our recruitment process as inclusive and accessible as possible. if you require and support or adjustments - whether that's help with the application, interview format or anything else - we’re here to listen and work with you to find the best approach. Our goal is the ensure you can showcase your skills and potential in a way that works for you. Please do not hesitate to contact us at careers@ingeus.co.uk to discuss how we can support you. 

Please note that this role could be closed early if we receive sufficient applications.