Quality Specialist

Newcastle, NSW | Full-time | Access to Salary Packaging of over $15K

Lead with Integrity. Investigate with Impact.

Are you ready to take your investigative skills to the next level—where every case you handle helps protect vulnerable individuals and improve care standards across Australia?

We’re looking for a Quality Specialist who thrives on uncovering the truth, driving change, and making a real difference in the lives of children and people with disability.

What You’ll Be Doing

Lead investigations into serious incidents, complaints, and allegations—ranging from abuse and neglect to restrictive practices and WHS matters.
Gather and analyse evidence with precision, empathy, and procedural fairness.
Engage with regulators like the NDIS Commission, Child Protection, Ombudsman, and WorkSafe.
Deliver clear, trauma-informed reports and outcome letters that drive corrective action.
Support continuous improvement by identifying trends and embedding safer practices across services.

What You’ll Bring

• Certificate IV in Government (Investigations) or equivalent (desirable)
• Tertiary qualifications in social work, disability, child protection, or related fields
• Experience in investigations within OOHC, disability, or health sectors
• Strong communication, analytical, and documentation skills
• A commitment to safeguarding, quality, and professional growth

You’ll also need (or be happy to obtain)

• National Police Check
• Working with Children Check
• NDIS Workers Screening Check

Why You’ll Love Working With Us

Purpose-driven work that protects and empowers vulnerable communities
Collaborative culture with passionate professionals across clinical, operational, and governance teams
Opportunities for growth in quality, risk, and safeguarding
Access to Salary packaging of over $15K and flexible work options
Values-led organisation: Inspired. Courageous. Skilful. Responsive.

Ready to Make a Difference?

If you’re a skilled investigator with a heart for justice and a mind for detail, we want to hear from you.

Apply now and help us build safer, stronger communities—one investigation at a time.

For more information, or a copy of the Position Description), please contact Jason from the Possability Recruitment Team on 0408 720 280.