Case Work Support Officer
Apply now
Job no: 496042
Employment type: Full Time Permanent
Location: Tamworth & North West NSW
Categories: Child & Family Services
About the Role
Support high-quality Out-of-Home Care (OOHC) services through administration, compliance, and quality assurance. Work closely with Operations Managers, Therapeutic Specialists, and Case Workers to maintain accurate records, meet regulatory requirements, and improve service delivery.
Benefits
- Supportive and collaborative team
- Purpose-driven work that makes a difference
- Ongoing learning and development
- Diverse and meaningful responsibilities
- Flexible and inclusive workplace
Duties
- Provide administrative support to Operations Managers and case work teams
- Coordinate case planning, care team, cultural, and internal meetings
- Maintain accurate client records and update case management systems
- Audit files, review documentation, and monitor compliance requirements
- Liaise with government agencies, families, and internal stakeholders where approved
Skills & Experience
- Knowledge of OOHC standards and regulatory requirements
- Strong administration, organisation, and record management skills
- Experience with compliance, auditing, or quality assurance processes
- Ability to manage confidential information with accuracy and discretion
- Current unrestricted driver's licence; relevant tertiary qualification desirable
About the Company / Culture
Join a values-driven organisation committed to delivering safe, high-quality care for children and young people. We foster collaboration, continuous improvement, and a supportive culture where your contribution helps strengthen outcomes for families and communities.
How to Apply
All applications must be submitted online. For further information, contact Aaron Burkill at aaron.burkill@possabilitygroup.com.au.
Click to download the Role Statement
Advertised: AUS Eastern Standard Time
Applications close:
Back to search results Apply now Refer a friend