Job Search

Learning Hub Support Officer

Job No.: 495212

School/Unit: Facilities Management

Location: Main Campus

Employment Type: Full-time

Duration: Continuing

• Amplify your impact at a world top 50 University
• Join our inclusive, collaborative community
• Be surrounded by extraordinary ideas - and the people who discover them

At Monash, work feels different. There’s a sense of belonging, from contributing to something groundbreaking – a place where great things happen.

We value difference and diversity, and welcome and celebrate everyone's contributions, lived experience and expertise. That’s why we champion an inclusive and respectful workplace culture where everyone is supported to succeed.

Learn more about Monash.

The Opportunity

The Learning Hub Support Officer is responsible for delivering day-to-day operation of Monash University's learning spaces, meeting rooms, and audio-visual / video conferencing systems to ensure seamless operations and learning experience for the University's stakeholders. The role provides frontline technical support for audio-visual technologies, handles support ticket requests, and performs preventive maintenance. The incumbent is responsible for identifying and resolving technical issues related to teaching and learning technologies and escalating complex incidents where required to minimise service disruption. The incumbent is expected to proactively monitor and maintain the performance and reliability of the University’s learning technologies and audio-visual / video conferencing systems. The role requires the incumbent to apply sound technical knowledge and problem-solving skills to resolve issues efficiently, communicate effectively with stakeholders, and contribute to the continuous improvement of Learning Hub services and overall user experience.

Reporting Line: The position reports to Learning Hub Services Lead under routine supervision.

Why work with us?

Discover the advantages of working with us and why we’re the ideal choice for your career. Explore the benefits we offer here. 

Position Description

 Learning Hub Support Officer

*For LinkedIn Users, please click apply to view the position description at our career site

Your application

Your application must address the selection criteria. For instructions on how to apply, please refer to “How to apply for Monash Jobs”.

Enquiries

For further enquiries, please email us at Yeremia.Lim@monash.edu

Please submit all applications via our official career site. Resumes submitted to this email address will not be considered.

Monash University Malaysia reserves the right to delay or not to proceed with an appointment for the above-mentioned position.

Job Closing Date

20 July 2026 11:55 pm MYT