The Job

• Manage one or more estates/properties and ensure quality property management services are delivered in accordance with HKHS policies, lease conditions, Deed of Mutual Covenant and relevant regulatory requirements.
• Oversee day-to-day estate operations, including customer enquiries, complaint handling and communication with tenants, owners and other stakeholders.
• Supervise estate staff and contractors to ensure proper maintenance, timely completion of repair and improvement works, and effective handling of emergencies.
• Prepare estate budgets, management reports and recommendations to support management review and continuous service improvement.
• Handle tenancy and estate management matters, including arrears, breaches of tenancy conditions and other complex cases, with appropriate follow-up actions.
• Process and screen applicants for all non-domestic letting to check for eligibility and accuracy of information for review and Senior’s review and approval.
• Attend and support meetings with owners’ committees, mutual aid committees, incorporated owners, District Council members and other relevant parties as required.
• Coach and develop subordinates, and ensure effective implementation of service standards and integrated management systems.

The Person

• Possess a professional qualification in Housing Management, such as MCIH, MHKIH or RPHM.
• Hold a valid Property Management Practitioner Licence.
• Have at least 8 years of relevant experience in property management, including a minimum of 2 years in a supervisory role.
• Demonstrate sound business sense and good judgement in handling estate management matters.
• Be service-oriented, with strong communication, presentation and interpersonal skills.
• Be able to liaise and negotiate effectively with internal and external stakeholders at different levels.