The Job

• Provide technical support to internal users for hardware, software and network-related issues.
• Install, set up and keep up desktop operating systems, software programs and peripheral devices.
• Perform routine maintenance tasks, such as updates and patches.
• Collaborate with the technical team to ensure seamless service delivery.
• Maintain the tracking and inventory update of all IT equipment.
• Other ad-hoc assignments as assigned.

The Person

• High Diploma or equivalent in Computer Science / Information Technology or related discipline.
• Minimum 8 years of hands-on experience in IT support, preferably in deskside support or end-user computing environments.
• Experience in SCCM and a ticketing system is an advantage.
• Proven experience in providing VIP support will be an added advantage.
• Experience in MECM and ServiceNow is an advantage
• Strong ability to analyse reported issues and findings for effective technical troubleshooting.
• Good team player, self-motivated, and good communication skills.
• Able to work independently under pressure.
• Good command of both spoken and written English and Chinese.
• Candidates with more experience will be considered for the post of Lead Desktop Service Support