The Job

• Lead quality assurance and governance for PMD's core business systems, ensuring system reliability, data integrity, regulatory compliance, security controls, and service quality.
• Plan and coordinate system testing activities, including UAT, regression testing, and post-implementation verification, to minimize defects and business disruption.
• Conduct root cause analysis of system incidents, defects, and service issues; resolve user-reported problems; and drive corrective and preventive actions to enhance system stability and service quality.
• Produce and review management reports to monitor data quality, system performance, control effectiveness, operational and business risks, and service delivery outcomes.
• Participate in project meetings to gather and analyze business requirements, prepare system development plans, and provide recommendations for management's approval.
• Monitor the performance and productivity of the subordinates.
• Provide training, coaching guidance to users to promote quality awareness, knowledge sharing, and continuous improvement.

The Person

• Degree / Diploma Holders in information technology, property management or relevant disciplines preferred.
• Minimum 7 years’ experience in the position of Quality Assurance Engineer or IT system administration or managerial positions in tenancy management, property management or financial industry.
• Competent in quality assurance processes and able to ensure that system configurations align with the daily operations of tenancy and property management, housing applications, repairs and maintenance, revenue collection, and related functions.
• Proficient in software applications and digital tools, including Microsoft Copilot, MS Excel, Power BI, Microsoft Teams, PowerPoint, Canva, and other productivity solutions.
• Possesses excellent communication and stakeholder engagement skills.
• Knowledge of UI/UX design principles would be an advantage.
• Knowledge of IT audit practices, Security Risk Assessment and Audit (SRAA), and personal data privacy protection requirements is preferred.