Key Tasks and Responsibilities:

System Application & Development

• Work with end-users to document user processes and produce data and process flow diagrams as well as reports and recommendations to collate the functional specification for new systems.
• Work with the management team to design  and implement more effective business processes.
• Design and Implement Security Measures: Develop and maintain robust security architectures for all data systems, including databases, data warehouses,  data lakes and evaluate cybersecurity  analytics tools eg. SIEM etc
• Risk Assessment and Mitigation: Conduct regular security audits, vulnerability assessments, and penetration testing to identify and mitigate potential risks and threats.
• Incident Response: Lead the response and recovery efforts for data security incidents, including breach investigation, containment, and reporting.
• Access Control: Manage and enforce strict role-based access controls (RBAC) and data masking techniques to ensure only authorized personnel can view or modify sensitive data.
• Compliance: Ensure data systems and security practices comply with all relevant internal policies and external regulations (e.g., GDPR, HIPAA, CCPA, ISO 27001).

Application System Maintenance

• Ensure that Rainbow Centre application systems are maintained to the highest possible standard with maximum levels of attainable productivity and efficiency.
• Manage application configuration and upgrades, and problem analysis and resolution for complex application problems, in conjunction with the users and external application or service suppliers where necessary.
• Manage ICT application projects and assist users to run their application projects, providing technical input where required.
• Improve application functionality and performance and provide suggestions for system improvements.
• Develop procedures and documentation for application support
• Develop and maintain interfaces, exports and imports, and ensure their smooth running where required.

Data governance and quality

• Policy Development: Establish, document, and champion organizational data governance policies, standards, and processes, including data retention and disposal.
• Data Lineage and Cataloging: Implement tools and procedures for comprehensive data cataloging and tracking of data lineage to understand the data lifecycle from source to consumption.
• Quality Management: Define and monitor key data quality metrics, working with data owners and engineering teams to resolve data quality issues proactively.
• Training and Advocacy: Educate and train staff on data governance best practices, security protocols, and their roles in maintaining data integrity.
• Data Stewardship: Collaborate with designated functional owners  across departments to ensure accountability for the proper management and use of the organization's data assets.

Data Analysis

• Analyze data from systems and produce technical and business reports for consumption by departmental managers.
• Proactively manage data quality in systems
• Directly provide user training and training materials and arrange third party training.
• Analyze user processes and produce data and process flow diagrams as well as reports and recommendations for improvements.
• Undertake any other duties of a similar level and responsibility as may be required from time to time

Job Requirements:

• Diploma/Degree in IT, Engineering or related disciplines, or equivalent experience plus appropriate professional qualification
• At least 5-8 years’ experience within a professional ICT environment planning, installing, maintaining and supporting business applications
• Experience with database-driven application development, Google script and user interface
• A sound understanding of enterprise applications, data security, and technical IT issues to enable discussions with internal and external technical specialists
• Experience of implementing and upgrading business applications and requirements, mapping process and documenting the results
• Experience in analysing and documenting user needs and requirements
• Experience in supporting business application systems and understanding of their architecture
• Ability to communicate technical information to a non-technical audience.
• Experience in IT/enterprise applications vendors management.
• Familiar with technical project management