We Elevate Careers

WHY join Schindler?

At Schindler, we are all about our culture! We focus on supporting our employees to meet their full potential through careful selection and constant development to make them a leader in their area. You will have the opportunity to grow and develop both personally and professionally whilst working with a great bunch of people. We offer job stability to our employees as we focus on promoting from within and foresee a growth trajectory of our business in the coming years.

About the role:

We have a newly created opportunity available for a Dispute Resolution Officer / Dispute Owner reporting to our Accounts Receivable Team Leader. The role is responsible for overseeing and resolving any financial or service-related disputes between Schindler and our customers.  

As the successful applicant, you will conduct thorough investigations of issues while ensuring timely resolutions. The objective will be to minimise any financial losses and maintain compliance with regulatory standards.

What’s in it for you:

• Up to $100,000 base (Depending on qualification and dispute resolution experience)
• 12% Super
• 5% Annual Bonus
• Potential for real growth both personally and professionally
• Opportunity to access educational support, access to staff discount scheme, and social activities
• You will even get a day off for your birthday!
• Fitness passport with access to over 1,700 fitness facilities across Australia
• Office location Alexandria.

Key Accountabilities:

• Take ownership of disputes raised by collectors and ensure they are monitored through to resolution.
• Analyse the root cause of customer issues, using system data and process knowledge.
• Support collectors in identifying the right resolver or course of action for particularly complex disputes.
• Track and follow up on resolution progress and ensure timely closure.
• Maintain accurate records of dispute types, resolution timelines and make progress or lack of such transparent by Region, Department, Individual, etc.
• Collaborate with internal stakeholders to improve upstream processes and reduce recurring disputes.
• Maintain and build relationships with Operations and the Regional General Managers in particular, in order to engage the whole organisation in dispute resolution.
• Drive and hold regular meetings with stakeholders to push dispute closures, run continuous drumbeats as required.

What we are looking for:

• Strong experience in credit control, dispute management or general accounting roles.
• Understanding and Knowledge of the dispute process
• Ability to influence and negotiate with stakeholders
• High attention to detail and the ability to work with accuracy
• Excellent time management and problem-solving skills
• Strong communication skills, with a proactive approach to customers
• Advance skills in MS Office Suite (Excel, Teams, Outlook)
• Previous experience using High Radius, SAP or a similar ERP system will be highly valued

About Schindler:

Schindler Lifts Australia is part of the Schindler Group, one of the top elevator companies in the world, spanning 100 countries with more than 64,000 employees worldwide. We are one of the largest suppliers of new elevators, escalators and moving walkways in Australia today, employing over 1,200 employees who design install, service and modernise urban transport systems for almost every building type. At Schindler, we differentiate ourselves with our modern technology and innovative people.

HOW to apply:

We are constantly looking for passionate and enthusiastic people with the energy and drive to build relationships and networks. At Schindler you will find a highly motivated and engaged working environment that lets you grow as an individual and allows you to plan your career.

If you are seeking an opportunity to join a Global Industry Leader and believe that you possess the required skills and qualifications to succeed in this role, click on the "APPLY" button.

If you are an existing Schindler employee, please ensure you have discussed your application with your line manager prior to applying.

We support diversity and inclusion in all our workplaces; women, Aboriginal & Torres Strait Islanders, people with a multicultural background or a disability are strongly encouraged to apply. Please note we do not accept applications from recruitment agents for any position, this includes those that are submitted directly to the company or where the recruiter has contacted a manager.