Who we are?
Schindler Lifts Australia is part of the Schindler Group, one of the top elevator companies in the world, spanning 100 countries with more than 60,000 employees worldwide. Founded in Switzerland in 1874, we are one of the largest suppliers of new elevators, escalators and moving walkways in Australia today, employing over 1,100 employees who design install, service and modernise urban transport systems for almost every building type. Vertical Transportation is the way of the future and at Schindler, we differentiate ourselves with our modern technology and innovative people.
What is the role?
We are currently seeking an enthusiastic and customer-focused individual to join our Customer Service Centre based in Alexandria on a part-time basis.
The roster for this role is Friday to Monday 8:00 AM to 2:00 PM.
Reporting to the Customer Service Centre Manager, the primary purpose of this role is to receive service requests from customers and efficiently dispatch these requests to our highly trained technicians. The successful candidate will play a key role in ensuring prompt communication, effective coordination of service activities, and the delivery of exceptional customer service.
Key accountabilities include:
- Taking calls and breaking-down requests
- Logging and dispatching service calls to technicians
- Providing customers with accurate and timely information regarding job progression
Please note that our Customer Service Centre operates 24 hours a day, 7 days a week so individuals who are flexible in their work hours (i.e. days, afternoons, nights, weekends, public holidays) are highly regarded.
What we are looking for?
To be considered for this role, you will have at least one (1) year experience in a high-volume call centre environment or customer service related role, together with:
- Excellent interpersonal skills and customer service etiquette
- Outstanding communication skills, both verbal and written
- Intermediate MS Office Suite skills
- Strong keyboard skills with excellent attention to detail
- Ability to process and communicate technical information
- Previous experience using SAP is desirable, although not essential
What’s in it for you?
This role is an excellent opportunity for you to expand your existing skills in a large, global organisation. At Schindler, we have a great culture that is supportive and inclusive. You will have the opportunity to grow and develop both personally and professionally whilst working with a great bunch of people. We offer job stability to our employees as we focus on promoting from within and foresee a growth trajectory of our business in the coming years.
How to apply?
If you are seeking an opportunity to join a Global Industry Leader and believe that you possess the required skills and qualifications to succeed in this role, please visit our Career site and complete our online application form. If you are an existing Schindler employee, please ensure you have discussed your application with your line manager prior to applying.
We support diversity and inclusion in all our workplaces; women, Aboriginal & Torres Strait Islanders, people with a multicultural background or a disability are strongly encouraged to apply. Please note we do not accept applications from recruitment agents for any position, this includes those that are submitted directly to the company or where the recruiter has contacted a manager.