About the Opportunity

Join a pioneering team dedicated to driving innovation and efficiency through Service Integration and Management (SIAM). As a Technical Functional Consultant, you'll be part of the SIAM onboarding team, responsible for bringing new service providers into our environment. We're committed to delivering exceptional services to the Australian public and ensuring the highest standards of IT service management.

We are seeking a talented Technical Functional Consultant to play a crucial role in analysing the technical requirements of incoming service providers and ensuring seamless integration into our customers environment. You'll collaborate closely with ServiceNow and process experts to design and implement solutions that meet our evolving needs. If you're passionate about making a meaningful impact and driving positive change, we want you to join our exciting journey!

Day to day duties and responsibilities:

• Convert onboarding requirements into ServiceNow technical requirements, ensuring alignment with the customers standards and processes.
• Execute gap analysis on performance measures and design solutions for SLA definitions to meet service level requirements.
• Capture and prepare Data upload sheets for Users, Contracts, Groups, Application Services, Technical Services and Service Offerings.
• Provide mentoring for associate ServiceNow developers, guiding them in no-code/low-code configuration tasks.
• Participate in onboarding workshops as a ServiceNow subject matter expert, sharing insights and best practices.
• Define templates for process and business analysts to convert onboarding requirements into toolset build, promoting efficiency and consistency.
• Collaborate with other ServiceNow platform teams to define technical requirements and ensure interoperability and having reporting requirements in mind.
• Populate and validate completed ServiceNow onboarding templates, ensuring accuracy and adherence to specifications.

Keen to get involved? You’ll just need some of the following:

• Australian Citizenship
• Able and willing to participate in a Pre-engagement integrity checks (PEIC)
• Experience in ServiceNow ITSM Implementation
• Demonstrated working experience and understanding regarding CMDB and CSDM V4 data model.
• Demonstrated Experienced in Creation, population and designing of Service mapping, service configuration and CI relationships.
• Demonstrated experience in creating supplier contracts and Service levels.
• Strong understanding of ITIL 4 principles and best practices.
• Proficiency in configuring SLA definitions and ServiceNow Configuration.
• Knowledge of groups, roles, and security within the ServiceNow platform and ability to develop reports and dashboards when required.
• Excellent communication skills with technical and non-technical audience.

The Kinetic IT Difference

We are recognised market leaders in the delivery of high-quality technology solutions to large public, private, and government organisations.  As an Australian-owned company, we take a lot of pride in delivering exceptional service that exceeds our customers’ expectations and positively contributing to our industry and community.

We hire for the long term and have a strong focus on training and developing our employees.  Everyday our amazing 1,400+ crew come to Kinetic IT not just to work but to be challenged, grow and be part of something bigger.

As a Kinetic IT crew member, you will enjoy:

• Genuine work life balance with opportunities to develop and grow with like minded people
• A focus on your professional development and time allocated for ServiceNow certifications
• Flexible working arrangements
• 6-month career planning reviews as standard
• Options for full-time, part-time work etc to suit your current circumstances
• An open and supportive culture where we respect all people as individuals, and everyone has a voice
• Paid parental leave, and other benefits tailored to your individual goals

How to Apply

First, check out our website Kineticit.com.au. If you like what you see then, click on the ‘Apply’ button or contact our career account on careers@kineticit.com.au and quote: WWREQ0025746