ABOUT THE ROLE

As the Process Manager, you will be responsible for managing and improving core business functions and processes within agreed timeframes and service standards. You will engage directly with customers to drive process improvements, lead forums and workshops, and coach Process Coordinators to build team capability and performance.

Duties will include:

• Managing assigned processes to meet contractual obligations and service level agreements (SLAs)
• Meeting key deliverables and output milestones within deadlines
• Leading and facilitating forums, workshops, and communities of practice
• Mentoring and providing constructive feedback to Process Coordinators
• Driving a culture of innovation, continuous improvement, and collaboration
• Complying with organisational and customer standards, including health, safety, and security requirements
• Identifying and reporting breaches of guidelines and contributing to risk management practices
• Completing all mandated training within required timeframes

ABOUT YOU

To be successful in this role, you will have:

• Demonstrated experience in Process Management, specifically within Problem Management and/or Hardware & Software Asset Management
• Working knowledge of ServiceNow, with the ability to navigate toolsets and workflows effectively
• ITIL Intermediate Certification and SIAM Fundamentals/Professional accreditation (highly regarded)
• Strong customer engagement skills, with the ability to drive process improvement initiatives
• Excellent organisational, communication, and mentoring skills
• A proactive approach to continuous improvement and innovation

ADDITIONAL INFORMATION

This is a part-time position, offering flexibility across 20–30 hours per week. Working days and hours can be tailored to suit the right candidate. Remote working options are available.

We are seeking to appoint someone as soon as possible, so if this sounds like you, we encourage you to apply without delay.

ABOUT KINETIC IT

As an Australian-owned company, we take a lot of pride in delivering exceptional service that exceeds our customers’ expectations and positively contributing to our industry and community.  We hire for the long term and have a strong focus on training and developing our employees.

Everyday our amazing 1,500+ crew come to Kinetic IT not just to work but to be supported, grow and be part of something bigger.

You will have access to:

• Paid parental leave, and other benefits tailored to your individual goals.
• Regular fun company and social events
• Dedicated professional development reviews every 6 months, with monthly follow-ups
• Vendor Exam Support, ITIL 4 Training, Communities of Practice groups as well as access to our comprehensive learning platform
• An open and supportive culture where we respect all people and individuals, and everyone has a voice

How to Apply

Check us out on www.kineticit.com.au. If you like what you see, apply now or contact us at careers@kineticit.com.au