About the Role

We are currently seeking a Process Manager to join our team in a permanent, full-time position based at our customer site in Melbourne or the ACT. This role offers a hybrid work arrangement, combining on-site presence with the flexibility to work from home.

As the Process Manager you will utilise your ITSM knowledge along with your Change Management experience to compliment best practice framework and methodologies in providing continuous service and process improvements across the board. Your key deliverables will be underpinned by your certification in ITIL and demonstrated success in a process related role within the IT Industry.

Key Responsibilities

• Lead and facilitate the Change Management process, ensuring controlled and efficient implementation of changes
• Drive continuous service and process improvement initiatives across IT functions
• Apply best practice frameworks and methodologies to enhance operational efficiency and service delivery
• Collaborate with internal and external stakeholders to align IT processes with business objectives
• Develop, maintain, and communicate process documentation, including procedures, workflows, and guidelines
• Ensure compliance with internal governance policies and external standards
• Conduct training sessions and knowledge sharing to promote process awareness and adherence

We will require a candidate to have

• Current minimum Government Clearance
• Proven experience in IT Service Management roles
• Significant background in Change Management
• Strong understanding of Service Management frameworks and ITIL methodologies
• Ability to apply and interpret best practice policies and procedures to ensure compliance
• Excellent interpersonal and stakeholder engagement skills
• SIAM Foundation certification (or willingness to obtain)
• ITIL CDS certification
• Exceptional organisational skills
• Strong communication and relationship-building abilities with customers

*Please Note: The successful candidate must be available for on-call responsibilities (7am–6pm on a rotating roster) and maintain a minimum of 60% in-office presence

About Kinetic IT

We are recognised market leaders in the delivery of high-quality technology solutions to large public, private, and government organisations.  As an Australian-owned company, we take a lot of pride in delivering exceptional service that exceeds our customers’ expectations and positively contributing to our industry and community.  We hire for the long term and have a strong focus on training and developing our employees.  Everyday our amazing 1,300+ crew come to Kinetic IT not just to work but to be challenged, grow and be part of something bigger.

The Kinetic IT Difference:

• Flexible working, paid parental leave, regular fun company and social events and other benefits tailored to your individual goals
• Vendor Exam Support, ITIL V4 Training and Communities of Practice groups
• Dedicated professional development reviews every 6 months, with monthly follow ups
• An open and supportive culture where we respect all people and individuals, and everyone has a voice

How to Apply

If you have the experience and skills we’re looking for, we’d love to hear from you! Start by visiting our website at Kineticit.com.au to learn more about our values and culture.

If you’re interested, click the ‘Apply’ button, or send your CV directly to careers@kineticit.com.au, quoting reference number WWREQ0029878. We look forward to connecting with you!