ABOUT THE ROLE

We’re seeking a skilled Process Analyst to join our SIAM Onboarding Team. As a Process Analyst, you'll play a key role in reviewing, analysing, and refining processes to ensure they align with customer needs and industry best practices. You’ll support the onboarding of both internal and external service providers of various sizes and be responsible for designing and running workshops focused on policies and processes within the SIAM framework and ServiceNow.

Your strong attention to detail will be essential as you monitor performance metrics, produce insightful reports, and identify areas for improvement. Working closely with the team and key stakeholders, you'll help implement agreed changes to optimise processes, keeping everyone aligned and informed throughout.

You’ll be joining a high-performing, collaborative team, so we’re after someone who is a self-starter, resilient under pressure, a strong team player, and confident in managing stakeholders effectively.

This position is open to candidates based in Melbourne, Canberra, Brisbane or Sydney.

IF YOU WERE HERE YESTERDAY, THESE ARE SOME OF THE THINGS YOU WOULD BE INVOLVED IN:

• Identifying and recommending process improvements aligned with best practices to drive customer and account outcomes.
• Contributing to the design and documentation of process workflows, activities, and responsibilities.
• Collaborating with stakeholders to drive process transformation, including workshops, training, and mentoring.
• Collaborating with others to understand current processes and vision of the future state, design end to end processes and ensuring business value of process activities.
• Executing the process, ensuring activities are carried out as planned, identifying and addressing issues with process execution.

KEEN TO GET INVOLVED? YOU'LL JUST NEED SOME OF THE FOLLOWING: 

• Required: Australian citizenship with a minimum AGSVA Baseline clearance or higher
• Strong understanding of the ITIL framework and SIAM foundations
• Demonstrated experience coordinating process execution in an ITIL-aligned IT Service Management environment
• Proven ability to interpret and apply best practice policies and procedures to ensure compliance
• Excellent interpersonal and stakeholder management skills
• Strong technical writing, reporting, and documentation capabilities
• A proactive self-starter who is resilient under pressure, a collaborative team player, and able to work independently

Don’t meet every requirement? Don’t worry, we’d still love to hear from you

At Kinetic IT we value diversity and are actively seeking candidates with varied backgrounds. In selecting the right person for this role, we will consider your skills and experience as well as your personal qualities, attitude and potential for development.

KINETIC IT

We are recognised market leaders in the delivery of high-quality technology solutions to large public, private, and government organisations.  As an Australian-owned company, we take a lot of pride in delivering exceptional service that exceeds our customers’ expectations and positively contributing to our industry and community.  We hire for the long term and have a strong focus on training and developing our employees.  Everyday our amazing 1,400+ crew come to Kinetic IT not just to work but to be challenged, grow and be part of something bigger.

THE KINETIC IT DIFFERENCE 

• Flexible working, paid parental leave, and other benefits tailored to your individual goals.
• Regular fun company and social events
• Vendor Exam Support, ITIL V4 Training and Communities of Practise groups
• Dedicated professional development reviews every 6 months, with monthly follow ups
• An open and supportive culture where we respect all people and individuals, and everyone has a voice

Check out more at kineticit.com.au

HOW TO APPLY

First, check out our website Kineticit.com.au. If you like what you see then, click on the SEEK ‘Apply Now’ button or contact our career account on careers@kineticit.com.au and quote: WWREQ0030085