The Role 

As an IT Field Support Engineer, you will be providing site based technical support, conducting maintenance & troubleshooting activities as part of a national User Experience team, supporting two key managed services customers. This role will be largely work from home with regular site visits to offices in Cairns city and airport.

Responsibilities include:

• Project work, onsite support, remote user support, and travel to other locations as required (this could include domestic and international travel)
• Acting upon incident and requests, providing prompt solution-based support
• Data entry into ServiceNow for analysis or further escalation if required
• General software and hardware support including (but not limited to) Windows 10, Windows 11, Office 365 Suite, AD, SCCM, Citrix, Basic Networking, Airport Peripherals/Technologies, MDM/Intune
  
  

Sound like the role for you? You'll need some of the following:

• Ability to obtain and maintain high level Australian Government security clearances 
• Demonstrated experience of providing desktop/field services within an enterprise level organisation
• Sound knowledge across technologies including Active Directory, O365, SCCM, Citrix, Windows 10, and Azure Desktop.
• Experience working with Apple products and / or completed Microsoft or vendor-based courses.
• Experience in use of ITSM systems (ServiceNow highly desirable)
• Strong customer service focus and professional communication skills
• Australian drivers’ licence and reliable car (expenses to be claimed)

Don’t meet every requirement? Don’t worry, we’d still love to hear from you!

At Kinetic IT we value diversity and are actively seeking candidates with varied backgrounds. In selecting the right person for this role, we will consider your skills and experience as well as your personal qualities, attitude and potential for development.

About Kinetic IT 

We are recognised market leaders in the delivery of high-quality technology solutions to large public, private, and government organisations.  As an Australian-owned company, we take a lot of pride in delivering exceptional service that exceeds our customers’ expectations and positively contributing to our industry and community.  We hire for the long term and have a strong focus on training and developing our employees.  Everyday our amazing 1,400+ crew come to Kinetic IT not just to work but to be challenged, grow and be part of something bigger.

How to Apply
Meet some of our staff online at Kinetic.com.au.  If we look like the type of company you'd like to work with, apply today. If you are having any issues with the application form on this ad, you can also send your CV direct to careers@kineticit.com.au quoting the reference number WWREQ0030181.