As a Service Delivery Manager in the federal government customer account, you’ll lead high-performing teams, build strong stakeholder relationships across ITSM and SIAM practices, and manage relationships at a senior stakeholder level.
Responsible for leading the delivery of agreed services and ensuring team engagement, growth, and wellbeing, your ability to interpret data and deliver insight-led decisions will be key.
This is a hybrid role, with time split between the customer site in Docklands (VIC) and working from home. You’ll stay closely connected to service operations and be available to support the team and customer during peak period, while holding responsibilities such as;
- Providing strategic and operational leadership across services including Incident, Problem, Change, Release, Knowledge, Availability, and Event Management.
- Interpret and leverage ServiceNow data to drive decisions, insights, and continuous improvement initiatives.
- Managing service performance against SLAs and KPIs, and identify opportunities for CSI and innovation.
- Overseeing team operating models to ensure alignment with customer needs and business strategy.
- Collaborating across accounts and stay connected with industry trends to support diversified growth.
Keen to get involved? You’ll just need some of the following:
- A current Australian Federal Government Security Clearance.
- Strong interpersonal and relationship-building skills, especially at senior stakeholder level.
- ITIL certification with sound knowledge of SIAM & ITSM practices and frameworks.
- Experience using ServiceNow with the ability to derive actionable insights from data.
- A passion for team development, service excellence, and continuous improvement.
About Kinetic IT
Kinetic IT is a leading Australian IT services provider specialising in Intelligent Workplace, Cloud, Cyber Security, Digital Infrastructure and IT Service Management. We are unlocking the potential of technology to enrich lives of Australian communities.
For more than 25 years, we’ve partnered with some of Australia’s most important organisations, helping them deliver essential services relied upon by our communities including government, critical infrastructure, education, law enforcement, defence, emergency services, utilities, and transport.
Be You, Create the Future
At Kinetic IT, we’re driven by a shared passion for technology, customer success, and community impact. With over 1,500 talented people working across Australia, we deliver world-class capabilities with a local touch – helping shape the future of tech, here and beyond.
We value individuality and foster an inclusive culture where you’re safe to be your best, real self. We tackle challenges together, celebrate success together, and make sure everyone feels valued, supported, and proud of the work they do.
As an equal opportunity employer, we welcome people of all abilities, backgrounds, cultures, and genders. We’re proud to be an Indigenous and Veteran-friendly employer.
The Kinetic IT Difference
- Growth-focused culture – Formal training, mentoring, vendor exam support, communities of practice and regular development reviews.
- Advance your career – Access new roles via our internal ‘Opportunity Marketplace’ careers hub.
- Flex your work – Hybrid options, flexible hours, mobility and part-time roles (customer needs permitting) and a variety of leave options (including paid parental leave and purchased leave) to suit your needs
- Celebrate together – Social events, cultural celebrations, end-of-year functions, DEI belonging events and more.
- Wellbeing matters – Health and wellness resources and events, free skin and health checks, free flu shots, tailored leave and support options, free and confidential EAP and access to Fitness Passport.
How To Apply
Work with us as we bring technology to life. Apply today or send your CV direct to careers@kineticit.com.au.
You can learn more about our culture and crew online at kineticit.com.au.
