We are seeking an Incident Coordinator to join the Major Incident Management team (SIAM) for our Federal Government account located in South East Canberra.
In this role, you will prioritise, coordinate, and help resolve high-priority (P1/P2) incidents. You’ll work closely with the wider SIAM teams to ensure the quick restoration of ICT services. Strong communication skills and the ability to build relationships are essential, as you will interact with the executive team regarding escalated queries and support.
If you have IT experience from a Service Desk or a similar process role, along with a solid understanding of incident management, we want to hear from you!
Responsibilities will include:
• Working across a 24/7 rotating roster with 12-hour shifts, including nights and weekends
• Managing and coordinating incident responses, with a sound understanding of incident management processes.
• Preparing clear, high-level summaries and briefings for executive-level stakeholders.
• Contributing to the ongoing improvement of Major Incident Management processes through Continual Service Improvement practices.
• Building and maintaining strong, effective stakeholder relationships within a customer-focused environment.
What you’ll bring to the table:
• Proven ability to work effectively in a large, collaborative team environment
• Strong critical thinking and problem-solving skills
• Ability to prioritise tasks and manage competing demands in high-pressure situations
• A flexible and adaptable approach, particularly in dynamic or fast-paced settings
• A proactive mindset with a desire to grow within the Service Management field
• Excellent communication and stakeholder engagement skills
• Current AGSVA Security Clearance (essential)
About Kinetic IT
Kinetic IT is a leading Australian IT services provider specialising in Intelligent Workplace, Cloud, Cyber Security, Digital Infrastructure and IT Service Management. We are unlocking the potential of technology to enrich lives of Australian communities.
For more than 25 years, we’ve partnered with some of Australia’s most important organisations, helping them deliver essential services relied upon by our communities including government, critical infrastructure, education, law enforcement, defence, emergency services, utilities, and transport.
Be You, Create the Future
At Kinetic IT, we’re driven by a shared passion for technology, customer success, and community impact.
With over 1,500 talented people working across Australia, we deliver world-class capabilities with a local touch – helping shape the future of tech, here and beyond.
We value individuality and foster an inclusive culture where you’re safe to be your best, real self. We tackle challenges together, celebrate success together, and make sure everyone feels valued, supported, and proud of the work they do.
As an equal opportunity employer, we welcome people of all abilities, backgrounds, cultures, and genders. We’re proud to be an Indigenous and Veteran-friendly employer.
The Kinetic IT Difference
• Growth-focused culture – Formal training, mentoring, vendor exam support, communities of practice and regular development reviews.
• Advance your career – Access new roles via our internal ‘Opportunity Marketplace’ careers hub.
• Flex your work – Hybrid options, flexible hours, mobility and part-time roles (customer needs permitting) and a variety of leave options (including paid parental leave and purchased leave) to suit your needs
• Celebrate together – Social events, cultural celebrations, end-of-year functions, DEI belonging events and more.
• Wellbeing matters – Health and wellness resources and events, free skin and health checks, free flu shots, tailored leave and support options, free and confidential EAP and access to Fitness Passport.
How To Apply
Work with us as we bring technology to life. Apply today or send your CV direct to careers@kineticit.com.au.
You can learn more about our culture and crew online at kineticit.com.au.
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