About The Role

We are currently seeking to appoint a Director of Business Excellence & Sustainability, being a key role within our Corporate Performance business unit at Kinetic IT. This area of the business is the strategic enabler of corporate performance, providing connection between Board, strategy, business planning and performance in driving sustainable value, business excellence, continual improvement and organisational clarity & confidence.

Responsibilities will include:

As the Director of Business Excellence & Sustainability, you'll lead a team dedicated to cultivating continuous business efficiency and sustainable excellence. You'll design and guide strategies that optimise service quality, embed innovation for enhanced productivity, ensure customer satisfaction, and shape our sustainability roadmap.

The core responsibility of this role is to drive targeted efficiencies across both our service delivery and corporate functions. This requires a holistic and flexible approach to unlocking productivity throughout the business. Having a Lean mindset, the role will lead collaboration closely with cross-functional teams to focus on identifying & guiding opportunities to streamline workflows, consider automation, and enhance decision-making.

The Business Excellence & Sustainability team is also responsible for our customer feedback, advocacy & satisfaction process, Quality Management System certification (ISO9001), efficacy of our enterprise risk framework (ISO31000) and assurance of our management system effectiveness (including Information Security Management, H&S, Quality and Environment).

What you’ll bring to the table:

• Previous director level role at a Big 4, consultancy or other organisation advising & guiding business efficiency through Lean or similar practices.
• Leadership experience in mentoring a team to advance sustainable business value and continual improvement.
• Understanding or working practice with GenAI models and AI tools/platforms in unlocking business efficiency.
• Experience of risk management (ISO31000) and Quality (ISO9001) practices, along with an understanding of the ITIL framework would be beneficial but not essential.
• Self-motivated with ability to manage relationships & engage senior stakeholders on a cross-functional basis.

About Kinetic IT

Kinetic IT is a leading Australian IT services provider specialising in Intelligent Workplace, Cloud, Cyber Security, Digital Infrastructure and IT Service Management. We are unlocking the potential of technology to enrich lives of Australian communities.

For more than 25 years, we’ve partnered with some of Australia’s most important organisations, helping them deliver essential services relied upon by our communities including government, critical infrastructure, education, law enforcement, defence, emergency services, utilities, and transport.

Be You, Create the Future

At Kinetic IT, we’re driven by a shared passion for technology, customer success, and community impact.

With over 1,500 talented people working across Australia, we deliver world-class capabilities with a local touch – helping shape the future of tech, here and beyond.

We value individuality and foster an inclusive culture where you’re safe to be your best, real self. We tackle challenges together, celebrate success together, and make sure everyone feels valued, supported, and proud of the work they do.

As an equal opportunity employer, we welcome people of all abilities, backgrounds, cultures, and genders. We’re proud to be an Indigenous and Veteran-friendly employer.

The Kinetic IT Difference

• Growth-focused culture – Formal training, mentoring, vendor exam support, communities of practice and regular development reviews.
• Advance your career – Access new roles via our internal ‘Opportunity Marketplace’ careers hub.
• Flex your work – Hybrid options, flexible hours, mobility and part-time roles (customer needs permitting) and a variety of leave options (including paid parental leave and purchased leave) to suit your needs
• Celebrate together – Social events, cultural celebrations, end-of-year functions, DEI belonging events and more.
• Wellbeing matters – Health and wellness resources and events, free skin and health checks, free flu shots, tailored leave and support options, free and confidential EAP and access to Fitness Passport.

How To Apply

Work with us as we bring technology to life. Apply today or send your CV direct to careers@kineticit.com.au.

You can learn more about our culture and crew online at kineticit.com.au.

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