About The Role

Join Kinetic IT as a Business Excellence Coordinator and drive high impact support across customer surveys, document & records management and continuous improvement. You will provide timely, compliant, and high-quality support for Kinetic IT’s customer engagement and quality systems.

Responsibilities will include:

• Customer Surveys: Coordinate sessions, manage data in the CRM, distribute survey materials, and track feedback and improvement records.
• Administration and Coordination: Provide general support to the team to ensure seamless daily operations, support for meeting, compiling of reports, and maintenance of the QMS hub
• Document & Record control processes: monitor review cycles, upload documents, manage metadata& version controls, tracking record retention periods, and maintenance of registers.
• Continuous Improvement Practices: Assign improvement requests, track records and improvements, assure compliance to service levels.

What you’ll bring to the table:

• Coordination or administration support experience.
• Proficient in Microsoft Office Suite and SharePoint.
• Skilled in coordinating, scheduling, formatting and be detail oriented.
• Knowledge of document/record management and survey tools.
• Excellent communication and strong stakeholder engagement skills.
• Skilled in collaborating across teams while maintaining accuracy and efficiency.

About Kinetic IT

Kinetic IT is a leading Australian IT services provider specialising in Intelligent Workplace, Cloud, Cyber Security, Digital Infrastructure and IT Service Management. We are unlocking the potential of technology to enrich lives of Australian communities.
For more than 25 years, we’ve partnered with some of Australia’s most important organisations, helping them deliver essential services relied upon by our communities including government, critical infrastructure, education, law enforcement, defence, emergency services, utilities, and transport.

Be You, Create the Future

At Kinetic IT, we’re driven by a shared passion for technology, customer success, and community impact. With over 1,500 talented people working across Australia, we deliver world-class capabilities with a local touch – helping shape the future of tech, here and beyond.
We value individuality and foster an inclusive culture where you’re safe to be your best, real self. We tackle challenges together, celebrate success together, and make sure everyone feels valued, supported, and proud of the work they do.
As an equal opportunity employer, we welcome people of all abilities, backgrounds, cultures, and genders. We’re proud to be an Indigenous and Veteran-friendly employer.

The Kinetic IT Difference

• Growth-focused culture – Formal training, mentoring, vendor exam support, communities of practice and regular development reviews.
• Advance your career – Access new roles via our internal ‘Opportunity Marketplace’ careers hub.
• Flex your work – Hybrid options, flexible hours, mobility and part-time roles (customer needs permitting) and a variety of leave options (including paid parental leave and purchased leave) to suit your needs
• Celebrate together – Social events, cultural celebrations, end-of-year functions, DEI belonging events and more.
• Wellbeing matters – Health and wellness resources and events, free skin and health checks, free flu shots, tailored leave and support options, free and confidential EAP and access to Fitness Passport.

How To Apply

Work with us as we bring technology to life. Apply today or send your CV direct to careers@kineticit.com.au.

You can learn more about our culture and crew online at kineticit.com.au

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