About The Role
We’re looking for a experienced motivated Service Desk Technician to join our Kinetic IT team until April 2026! This is a fantastic opportunity for someone with 6–12 months of IT experience who’s ready to hit the ground running.
You’ll be part of a dynamic, customer-focused team providing 1st level support and acting as the first point of contact for users seeking technical assistance via phone, email, and in person. This is an onsite role, where you’ll also provide face-to-face support through our walk-up tech bar.
Responsibilities will include:
- Deliver exceptional customer service both remotely and in person
- Troubleshoot and resolve technical issues efficiently
- Log and manage support tickets, escalating to cross-functional teams when required
- Collaborate with other vendors and service providers to ensure seamless support
- Publishing and reviewing knowledge articles
What you’ll bring to the table:
- Ability to obtain a National Police Check
- Previous experience in IT support and customer service
- Excellent verbal and written communication skills
- A team-oriented attitude and strong interpersonal skills
- Initiative, a passion for learning, and the ability to think on your feet to solve problem
Don’t meet every requirement? Don’t worry, we’d still love to hear from you!
At Kinetic IT we value diversity and are actively seeking candidates with varied backgrounds. In selecting the right person for this role, we will consider your skills and experience as well as your personal qualities, attitude and potential for development
About Kinetic IT
Kinetic IT is a leading Australian IT services provider specialising in Intelligent Workplace, Cloud, Cyber Security, Digital Infrastructure and IT Service Management. We are unlocking the potential of technology to enrich lives of Australian communities.
For more than 25 years, we’ve partnered with some of Australia’s most important organisations, helping them deliver essential services relied upon by our communities including government, critical infrastructure, education, law enforcement, defence, emergency services, utilities, and transport.
Be You, Create the Future
At Kinetic IT, we’re driven by a shared passion for technology, customer success, and community impact.
With over 1,500 talented people working across Australia, we deliver world-class capabilities with a local touch – helping shape the future of tech, here and beyond.
We value individuality and foster an inclusive culture where you’re safe to be your best, real self. We tackle challenges together, celebrate success together, and make sure everyone feels valued, supported, and proud of the work they do.
As an equal opportunity employer, we welcome people of all abilities, backgrounds, cultures, and genders. We’re proud to be an Indigenous and Veteran-friendly employer.
The Kinetic IT Difference
- Growth-focused culture – Formal training, mentoring, vendor exam support, communities of practice and regular development reviews.
- Advance your career – Access new roles via our internal ‘Opportunity Marketplace’ careers hub.
- Flex your work – Hybrid options, flexible hours, mobility and part-time roles (customer needs permitting).
- Celebrate together – Social events, cultural celebrations, end-of-year functions and more.
- Wellbeing matters – Health and wellness resources, tailored leave and support options and EAP access.
How To Apply
Work with us as we bring technology to life. Apply today or send your CV direct to careers@kineticit.com.au.
You can learn more about our culture and crew online at kineticit.com.au.
