About The Role

We are seeking a proactive and customer-focused End User Support Technician to join the high-performing team. If you’re passionate about delivering exceptional desktop support and enjoy working in a dynamic, collaborative environment, this could be the perfect opportunity for you.

As a key point of contact for technical support, you will play a vital role in ensuring a seamless and responsive experience for end users, with a primary focus on desktop environments. This role is ideal for someone who thrives on problem-solving, enjoys sharing knowledge, and is committed to driving positive outcomes. You will also contribute to mentoring junior team members and fostering a culture of continuous improvement.

This is an onsite position, supporting multiple locations, working a rotating shift between 6:00 AM – 6:00 PM on weekdays. A valid driver’s licence is required. We are looking for someone with a positive attitude who can work both autonomously and collaboratively, demonstrating resilience and strong customer service skills.

Responsibilities will include:

• Provide support for desktop-related issues via phone, email, chat and face to face
• Troubleshoot hardware, software, and peripheral issues, escalating where required
• Manage and resolve incidents within defined service level agreements (SLAs)
• Accurately log all interactions and maintain high-quality ticket documentation
• Support and train other Service Desk team members as needed
• Monitor service queues and ensure timely responses to requests
• Assist in maintaining and improving knowledge base articles and support processes
• Promote a positive, solutions-focused team culture
• Participate in a rostered schedule to ensure consistent support coverage

What you’ll bring to the table:

• Proven experience in End User Support, Desktop Support, or a similar IT support role
• Strong customer service skills, with the ability to thrive in a fast-paced, high-volume environment
• Valid driver’s licence, with willingness to travel to various sites across Perth
• Solid knowledge and hands-on experience with Microsoft Office 365
• Familiarity with tools such as Active Directory, ServiceNow, and MDM/Intune
• Experience troubleshooting hardware, peripherals, and basic networking issues
• Excellent communication skills with a customer-focused approach
• Positive, proactive attitude with the ability to work independently onsite while collaborating with a wider national team

Don’t meet every requirement? Don’t worry, we’d still love to hear from you!

At Kinetic IT we value diversity and are actively seeking candidates with varied backgrounds. In selecting the right person for this role, we will consider your skills and experience as well as your personal qualities, attitude and potential for development

About Kinetic IT

Kinetic IT is a leading Australian IT services provider specialising in Intelligent Workplace, Cloud, Cyber Security, Digital Infrastructure and IT Service Management. We are unlocking the potential of technology to enrich lives of Australian communities.

For more than 25 years, we’ve partnered with some of Australia’s most important organisations, helping them deliver essential services relied upon by our communities including government, critical infrastructure, education, law enforcement, defence, emergency services, utilities, and transport.

Be You, Create the Future

At Kinetic IT, we’re driven by a shared passion for technology, customer success, and community impact.

With over 1,500 talented people working across Australia, we deliver world-class capabilities with a local touch – helping shape the future of tech, here and beyond.

We value individuality and foster an inclusive culture where you’re safe to be your best, real self. We tackle challenges together, celebrate success together, and make sure everyone feels valued, supported, and proud of the work they do.

As an equal opportunity employer, we welcome people of all abilities, backgrounds, cultures, and genders. We’re proud to be an Indigenous and Veteran-friendly employer.

The Kinetic IT Difference

• Growth-focused culture – Formal training, mentoring, vendor exam support, communities of practice and regular development reviews.
• Advance your career – Access new roles via our internal ‘Opportunity Marketplace’ careers hub.
• Flex your work – Hybrid options, flexible hours, mobility and part-time roles (customer needs permitting).
• Celebrate together – Social events, cultural celebrations, end-of-year functions and more.
• Wellbeing matters – Health and wellness resources, tailored leave and support options and EAP access.

How To Apply

Work with us as we bring technology to life. Apply today or send your CV direct to careers@kineticit.com.au. QUOTE:  WWREQ0033365

You can learn more about our culture and crew online at kineticit.com.au.