We are seeking an Account Director to lead one of Kinetic IT’s flagship enterprise customer partnerships, based in Mascot, Sydney. This senior role carries executive visibility, strategic account ownership and the opportunity to realise growth across a significant customer environment.
This is a high-profile leadership role with clear executive visibility, ownership of strategic account performance, and the opportunity to shape growth across a significant customer environment.
You will bring commercial maturity, executive presence and trusted customer leadership to shape account strategy, strengthen senior relationships, manage governance, risk and escalations, and realise growth through renewals, service uplifts, new opportunities and broader account expansion.
About You
This role suits a commercially astute, customer-first leader who has operated at executive levels across complex enterprise environments. You will bring confidence, authenticity and a growth-focused mindset, with the credibility to represent Kinetic IT at executive level while challenging the status quo and staying close to the delivery teams and customer outcomes that underpin success.
Keen to get involved? You’ll just need some of the following:
- Senior ownership of IT service outcomes across a complex, high-value enterprise customer account, ideally in a MSP/outsourcing environment
- Executive presence and credibility in C-suite environments, with the ability to influence through complexity, change and commercial decision-making
- Strong commercial acumen, including P&L ownership, commercial governance and growth across a complex, enterprise-scale customer environment
- Proven people leadership, with the ability to build, coach and lead leaders while aligning teams to customer outcomes, service performance and account growth
- Ability to travel interstate for customer site engagements
- Ability to gain an ASIC (Aviation Security) Check
About Kinetic IT
Kinetic IT is a leading Australian IT services provider specialising in Intelligent Workplace, Cloud, Cyber Security, Digital Infrastructure and IT Service Management. We are unlocking the potential of technology to enrich lives of Australian communities.
For more than 25 years, we’ve partnered with some of Australia’s most important organisations, helping them deliver essential services relied upon by our communities including government, critical infrastructure, education, law enforcement, defence, emergency services, utilities, and transport.
Be You, Create the Future
At Kinetic IT, we’re driven by a shared passion for technology, customer success, and community impact. With over 1,500 talented people working across Australia, we deliver world-class capabilities with a local touch – helping shape the future of tech, here and beyond.
We value individuality and foster an inclusive culture where you’re safe to be your best, real self. We tackle challenges together, celebrate success together, and make sure everyone feels valued, supported, and proud of the work they do.
As an equal opportunity employer, we welcome people of all abilities, backgrounds, cultures, and genders. We’re proud to be an Indigenous and Veteran-friendly employer.
The Kinetic IT Difference
- Growth-focused culture – Formal training, mentoring, vendor exam support, communities of practice and regular development reviews.
- Flex your work – Hybrid options, flexible hours, mobility and part-time roles (customer needs permitting).
- Celebrate together – Social events, cultural celebrations, end-of-year functions and more.
- Wellbeing matters – Health and wellness resources, tailored leave and support options and EAP access.
- Other Perks- Access to our employee discounts platform, discounted gym membership and more.
How To Apply
Work with us as we bring technology to life. Apply today or send your CV direct to careers@kineticit.com.au.
You can learn more about our culture and crew online at https://kineticit.com.au/work-with-us/careers-at-kit/.
