About The Role
Kinetic IT is looking for an accomplished Security Operations Manager to work 5 days onsite at one of our highly reputed customers in the CBD.
You will lead the delivery and continuous improvement of critical cyber security services within a large, complex enterprise environment. Overseeing Security Operations and Cyber Threat & Incident Response services, you will ensure effective operational performance, strong governance and responsive incident management.
Working closely with customers, service providers, suppliers and senior stakeholders, you will drive service excellence, manage operational risk and strengthen the organisation's overall cyber resilience. This role is suited to a proven cyber security leader who combines operational service management expertise with strong technical understanding, stakeholder engagement and a focus on measurable outcomes.

Responsibilities will include:

• Lead the delivery and performance of Security Operations and Cyber Threat & Incident Response services.
• Oversee security incident response, escalation management and stakeholder communications.
• Partner with the Information Security Manager to govern enterprise Vulnerability Management and remediation programs.
• Drive implementation and compliance activities aligned with Essential Eight Maturity Levels 1 and 2.
• Oversee firewall and network security governance, Digital Certificate Management and Public Key Infrastructure (PKI) activities.
• Manage service performance against contractual KPIs, SLAs and governance obligations.
• Lead operational risk management, audit remediation, reporting and continual service improvement initiatives.
• Build and maintain effective relationships with customers, executive stakeholders, suppliers and delivery partners.
• Provide executive-level reporting on cyber risk, security posture, service performance and operational outcomes.

What you’ll bring to the table:

Leadership & Service Management
• Extensive experience leading enterprise cyber security operations or security service delivery teams in large, complex, multi-vendor environments.
• Proven experience managing operational security services against contractual KPIs, SLAs and service delivery commitments.
• Demonstrated capability in team leadership, operational risk management, audit remediation and service improvement.
• Strong stakeholder management skills, including engagement with customers, service providers and senior leadership.
• A track record of delivering reliable security services while maintaining governance, customer satisfaction and business outcomes.

Technical Knowledge & Experience
• Strong practical understanding of:
• Vulnerability Management and remediation
• Essential Eight Maturity Levels 1 and 2
• Security Incident Management, Threat Detection and Incident Response
• Incident recovery and escalation processes
• Digital Certificate Management and Public Key Infrastructure (PKI)
• Firewall and Network Security Management
• Cyber Security Risk, Governance and Compliance
• Ability to translate technical security risks into clear operational priorities, remediation actions and executive reporting.

Desirable Qualifications
• CISSP (Certified Information Systems Security Professional)
• CISM (Certified Information Security Manager)
• CRISC (Certified in Risk and Information Systems Control)
• ITIL Foundation or higher
• Other relevant cyber security, governance, risk or service management certifications

About Kinetic IT
Kinetic IT is a leading Australian IT services provider specialising in Intelligent Workplace, Cloud, Cyber Security, Digital Infrastructure and IT Service Management. We are unlocking the potential of technology to enrich lives of Australian communities.
For more than 25 years, we’ve partnered with some of Australia’s most important organisations, helping them deliver essential services relied upon by our communities including government, critical infrastructure, education, law enforcement, defence, emergency services, utilities, and transport.

Be You, Create the Future
At Kinetic IT, we’re driven by a shared passion for technology, customer success, and community impact.
With over 1,500 talented people working across Australia, we deliver world-class capabilities with a local touch – helping shape the future of tech, here and beyond.
We value individuality and foster an inclusive culture where you’re safe to be your best, real self. We tackle challenges together, celebrate success together, and make sure everyone feels valued, supported, and proud of the work they do.
As an equal opportunity employer, we welcome people of all abilities, backgrounds, cultures, and genders. We’re proud to be an Indigenous and Veteran-friendly employer.

The Kinetic IT Difference
• Growth-focused culture – Formal training, mentoring, vendor exam support, communities of practice and regular development reviews.
• Advance your career – Access new roles via our internal ‘Opportunity Marketplace’ careers hub.
• Flex your work – Hybrid options, flexible hours, mobility and part-time roles (customer needs permitting).
• Celebrate together – Social events, cultural celebrations, end-of-year functions and more.
• Wellbeing matters – Health and wellness resources, tailored leave and support options and EAP access.
• Other Perks- Access to our employee discounts platform, discounted gym membership and more.

How To Apply
Work with us as we bring technology to life. Apply today or send your CV direct to careers@kineticit.com.au.
You can learn more about our culture and crew online at https://kineticit.com.au/work-with-us/careers-at-kit/.