UToledo Careers

Title: Help Desk - Temp

Department Org: IT Personnel - 108790

Employee Classification: N4 - Unclass Temp HSC

Bargaining Unit: Professional Staff Association

Primary Location: HSC H

Shift:  1

Start Time:  8:00 am   End Time:  5:00 pm

Job Description:

Responsible for providing technology support for help desk calls, the IT Help Desk – Temp will be responsible for, IT Help Desk. The IT Help Desk - Temp will be responsible for ensuring that all calls to the Help Desk are resolved and that calls/issues escalated are resolved satisfactorily. The IT Help Desk -Temp will ensure that calls/requests to the Help Desk are logged in iSupport.

Minimum Qualifications:

Education/experience/licensing:

• High school diploma or equivalent. Courses in Windows and Macintosh Microsoft Office Suite.
• Minimum of 1 to 3 years’ experience supporting and utilizing a variety of computer hardware, software and networking. Help desk experience and Associate degree preferred.
• Advanced computer troubleshooting, analysis, critical thinking and problem solving skills.
• Ability to manage multiple tasks with frequent interruptions, occasionally in urgent situations. Ability to manage multiple priorities.
• Ability to promote and follow policies and procedures.
• Ability to communicate, interact and work effectively and cooperatively with people from diverse ethnic and educational backgrounds.
• Operating knowledge of and experience with personal computers, Macintosh computers, servers, peripherals, Windows, Mac OS and Microsoft Office. Working knowledge of data processing equipment, systems and techniques. Knowledge of iSupport. Knowledge of Active Directory, student information systems, educational software systems, library management systems, financial systems, and e-mail application preferred.
• Operating knowledge of typical office equipment, such as telephones, copier, fax machine, E-mail, etc.

Preferred Qualifications:

Conditions of Employment:

Equal Employment Opportunity Statement:

The University of Toledo is an equal opportunity employer. The University of Toledo does not discriminate in employment, educational programs, or activities on the basis of race, color, religion, sex, age, ancestry, national origin, sexual orientation, gender identity and expression, military or veteran status, disability, familial status, or political affiliation. 

The University is dedicated to attracting and retaining the best and brightest talent and fostering a culture of respect.

The University of Toledo provides reasonable accommodation to individuals with disabilities. If you require accommodation to complete this application, or for testing or interviewing, please contact HR Compliance at hrcompliance@utoledo.edu or 419-530-4747 between the hours of 8:30 a.m. and 5 p.m. or apply online for an accommodation request. 

Computer access is available at most public libraries and at the Office of Human Resources located in the Center for Administrative Support on the UToledo Main Campus.