UToledo Careers

Title: Help Desk - Temp

Department Org: IT Personnel - 108790

Employee Classification: N4 - Unclass Temp HSC

Bargaining Unit: Professional Staff Association

Primary Location: HSC H

Shift:  1

Start Time:  8:00 a.m.   End Time:  5:00 p.m.

Job Description:

This position provides support to the University IT Support Teams and assists them in the accomplishment of their
departmental activities. Provides a ssista nce with the IT depa rtment’s vision in long range planning, technology
requirements and initiatives and has an understanding of how technology is used in education

Minimum Qualifications:

Required:
• Ba chelor’s degree in Information Technology (IT) or closely related field or a n Associa te’s degree with a t least
2-5 years of experience at an IT Help Desk
• Practical experience in information technology a plus
• Knowledge of sound information security practices
• Experience or Education in any of the following:
o Providing desktop support
o Instructional lab uses and funding
o Apple hardware and software environment
o Microsoft Windows Server Operating System (Server, Active Directory and Exchange)
o Windows desktop/laptop Operating Systems (Professional)
Preferred:
➢ Good knowledge of Higher Education general business practices and procedures
➢ Ability to effectively work with people in other departments and/or outside of the enterprise
➢ Ability to work in a multi-platform environment
➢ Project Management knowledge
➢ Knowledge/education of healthcare applications (EMR, EHR, etc.)
➢ Proficiency in two or more programming languages such as PL/SQL, ASP.Net, Visual Basic, Java, Perl, C,
C++, XML, or HTML/HTML 5
➢ Familiar with VMWare, Configuration Manager (SMS) or higher
➢ Data Reporting, Business Intelligence, and/or Data Warehousing experience
Additional Skills
• Ability to:
o Work well in a team environment and in situations where there are competing high priority projects
o To maneuver around and under office furniture to properly install, network computer equipment
• Must be able to evaluate crisis situations, set priorities, and accomplish a high volume work load, while
maintaining a positive working relationship with co-workers and clients
• Must be flexible and willing to accommodate special needs, and special software requirements of clients
• Should be self-motivated, detail-oriented and organized
• Ability to work with student staff and oversee their work
• Interacts with internal clients to resolve basic help desk issues
• Communicates with internal clients in a professional manner maintaining
confidentiality, and provides responses in a timely manner.
3. Provide on-site technical support as needed. (after hours)
• Follow-Through and Meets Deadlines
• Troubleshoot hardware issues
• Troubleshoot connectivity issues
• Replace equipment (Mice, Keyboards, Ascom Phones)
• Verify all equipment is working correctly
• Answer customer questions
• Proactively resolve issue
• install, upgrade and support software packages as needed with approval
25%
4. Any other duties as required by the University of Toledo, the CIO/CP of
information technology, or designee.
5%
100%
Position Description
Page 3
The following skills are highly desirable:
• Strong Customer Service
• Strong Interpersonal and Professional Skills
• Creative Problem Solving Capability
• Controlled Demeanor
• Stress Tolerance
• Initiative
• Teamwork
• Organization
• Patience
• Creativity
• Attention to Detail
• Accountability

Preferred Qualifications:

Conditions of Employment:

Equal Employment Opportunity Statement:

The University of Toledo is an equal opportunity employer. The University of Toledo does not discriminate in employment, educational programs, or activities on the basis of race, color, religion, sex, age, ancestry, national origin, sexual orientation, gender identity and expression, military or veteran status, disability, familial status, or political affiliation. 

The University is dedicated to attracting and retaining the best and brightest talent and fostering a culture of respect.

The University of Toledo provides reasonable accommodation to individuals with disabilities. If you require accommodation to complete this application, or for testing or interviewing, please contact HR Compliance at hrcompliance@utoledo.edu or 419-530-4747 between the hours of 8:30 a.m. and 5 p.m. or apply online for an accommodation request. 

Computer access is available at most public libraries and at the Office of Human Resources located in the Center for Administrative Support on the UToledo Main Campus.