Position Title: Office Assistant - Counseling Services (FWS)

Department: Counseling

Advertised Pay: 10.00

Campus Location: Washburn University

Position Summary: Student pantry staff welcome and assist guests who use the pantry's services, process donations and orders, ensure goods are unpacked and stocked for guest access, maintain the cleanliness of the Bods Feeding Bods spaces across our campuses, and tend the community garden. Flexible scheduling is available Monday through Friday between 8:00am and 5:00pm with the potential for evening and weekend hours as requested by student employee.

Helping you be career ready: Skills you will gain as an Office Assistant:
Communication
-Assist clients during office hours
-Participate as part of a collaborative team
Career & Self Development
-Strengthen customer service skills
-Explore career paths and expand your network
Critical Thinking
-Learn and implement Counseling Services compliance policies
Leadership
-Represent Counseling Services while on duty
Professionalism
-Provide excellent customer service
-Learn and implement confidentiality standards of Counseling Services
Teamwork
-Collaborate with peers, counseling staff, and campus partners
-Complete projects as part of the Counseling Services Team
Technology
-Gain skills in electronic documentation and databases utilized by clinic
-Provide general technical assistance to counseling clients

Essential Functions:
Counseling Services seeks to develop Career Readiness skills in student employees. For each essential function listed below, the connected skill students will develop is listed in parenthesis.
-Maintain student and stakeholder privacy and confidentiality (Professionalism)
-Maintain compliance with policies, procedures, and guidelines (Leadership)
-Assist in evaluating level of urgency for presenting concerns utilizing resources provided by department and consulting with professional staff (Critical Thinking)
-Utilize cloud-based software system to maintain staff schedules including making, canceling, and rescheduling appointments (Technology)
-Utilize phone system to assist callers, return calls, make outgoing calls as requested by professional staff, and maintain records of communication (Communication/Career and Self-Development)
-Pick up and deliver mail (Teamwork)
-Maintain cleanliness of common spaces within Counseling Services office suite (Professionalism)
-Stock/put away deliveries and orders (Teamwork)
-Performs additional job duties as assigned (Career and Self-Development)

Required Qualifications:
-Applicants must be eligible for an awarded federal work study
-Ability to maintain confidentiality of information
-Ability to use desktop computer.
-Ability to utilize Microsoft programs.
-Ability to utilize cloud-based software platforms.

Physical Requirements:
-Must be able to remain at desk/computer for up to several hours at a time.
-Must be able to interact with stakeholders in person and by phone.

Preferred Qualifications:
-Evidence of strong communication skills, both written and spoken
-Possess attention to detail
-Willingness to deliver exceptional customer service

Hourly 
Background Check Not Required