Position Title: Desk Assistant

Department: Residential Living

Advertised Pay: 10.00

Campus Location: Washburn University

Position Summary: Desk Assistants (DAs) play an important role in supporting our Residential Living Communities at the Living Learning Center, Lincoln Hall, and Washburn Village. As front-line staff, DAs are responsible for ensuring a smooth and safe experience for residents and guests through customer service, security, and support. Career competencies or skills you will gain as a Resident Assistant include:
Teamwork
-Collaborate with fellow Desk Assistants and other Residential Living Student and pro staff to create a supportive and healthy living environment for residents.
Leadership
-Act as a peer mentor and primary point of contact, offering support through approachability. Leading by example in daily actions and professional conduct.
Professionalism
-Exhibit dependability and accountability while maintaining appropriate behavior and demeanor in professional settings.
Critical Thinking
-Develop the ability to independently analyze and resolve problems when working with residents or completing administrative tasks.
Communication
-Enhance proficiency in oral, written, and non-verbal communication when working with residents, peers and professional staff. Further understanding the perimeters of confidentiality and reporting appropriate information regarding mail and packages; sharing pertinent information when needed after standard business hours.
Belonging
-Cultivate supportive relationships with residents that encourage personal growth, self-respect, and accountability, while creating a positive, inclusive, and safe environment for residents.
-Engage with students and visitors of diverse backgrounds with respect and professionalism.
Technology
-Utilize Residential Living Software for processing mail and packages; confirming occupancy when completing lock outs, or checking residents and guests in.
Career and Self-Development
-Strengthening skills in time management, interpersonal skills, customer service, security, and understanding procedures and protocols.

Essential Functions:
-Create a welcoming environment at the front desk by maintaining approachability, answering questions, connecting people to resources, and meeting individual needs.
-Monitor main entryways that allow access to our residential living spaces.
-Assist residents with lockouts.
-Process building mail and packages.
-Answer incoming calls from the front desk phone, and the on-call phone.
-Attend all required staff meetings (individual and group).
-Facilitate the distribution of keys as it relates to new and departing residents.
-Assist the Residential Living Office with major housing related events (ex. building openings and closings).
-Provide tours of housing facilities upon request.
-Maintain confidentiality and discretion regarding information learned during the performance of the role.
-Acquire and maintain an up-to-date knowledge of Residential Living and related university processes, policies, and practices.
-Support on-call staff as needed during crisis or elevated concerns.

Required Qualifications:
-Must be enrolled as a full-time student, unless an exemption is requested and granted by Residential Living professional staff.
-Required minimum 2.5 cumulative GPA.
-Be available to work 10-20 hours per week.
-Understanding of FERPA and Confidentiality Washburn University Resources of Support.
-Residential Living Policies and an understanding of the Code of Conduct.

Preferred Qualifications:
Students residing in Residential Living housing, preferred.

Hourly
Background Check Required