Search And Apply

Join the Advanced Skin Technology (AST) team as a Digital Product Performance Specialist and play a pivotal role in driving our digital success.  In this position, you will analyse customer behaviour on our suite of information and ecommerce websites to identify opportunities for enhancing the customer journey and maximising commercial outcomes.  You will shape the digital roadmap to improve customer experience, elevate commercial performance, and streamline operations.  Your expertise will be instrumental in strengthening our value proposition and driving innovation.

The opportunity...

• Performance: Utilise a range of tools to identify opportunities for improving the customer journey and deliver on digital performance KPIs to meet and exceed the company's expectations.  This is a linchpin role and is responsible for driving commercial outcomes on our customer website AST Online and consumer website Aspect, with specific focus on acquisition, conversion, and retention.  This role has scope to extend to product marketing performance initiatives in collaboration with the Digital Performance Specialist - Marketing.
• Vision and Roadmap: Collaborate with leadership and business stakeholders to define the digital product vision and enhance the value proposition.  Plan and prioritise the enhancement pipeline according to customer requirements, business strategy, and industry trends.  Develop use cases and propose user journeys to facilitate efficient ideation and solutioning with the Digital Design Team.  Own the digital delivery process from brief to discovery, validate enhancement requests, and translate business requirements into digital solutions.
• Technical Expertise: Maintain a high level of working knowledge of supported platforms, including SAP Cloud Commerce and Shopify.  Support, undertake, and approve User Acceptance Testing (UAT) for all digital product enhancements.  Introduce and lead discussions about industry trends and developments to help us keep pace with new technology, including adopting composable/headless CMS solutions.
• Stakeholder Management: Manage key AST stakeholder relationships, proactively engage with internal operations teams, and manage relationships with third-party vendors to ensure they meet agreed outcomes, timelines, and quality expectations.
• Analytics, Reporting, and Insights: Provide periodic and ad-hoc reporting of success metrics for key features, traffic, behaviour and commerical performance for our digital products.  Generate actionable insights to inform product decisions and develop data-backed business cases to meet customer requirements and performance objectives. 

About you:

Our ideal candidate will be a well-organised, proactive, self-motivated, and enthusiastic colleague.  You'll bring your best self to work each day, contributing positively to the Digital Team and AST cultures.  You'll take your role seriously, meeting expected performance outcomes with accountability and ownership.  With your entrepreneurial mindset, you'll balance your digital expertise with a forward-thinking attitude, and you'll prioritise performance to drive success and get the job done!

• Able to demonstrate an ownership, accountability, and entrepreneurial mindset.
• 5+ years relevant experience in Digital Product Performance, specifically enhancement planning and execution, and ideally for ecommerce websites.
• Expertise with digital products, including SAP Commerce Cloud and Shopify.  Understanding of composable/headless is nice to have.
• Familiarity with Agile frameworks, including sprint planning and retrospectives.  Collaborative and iterative approach to product development.
• Experience in project delivery, either as a Project manager, or part of a wider project team.
• Be an action-oriented self-starter.  Able to work independently, problem solve and apply good judgement according to deadlines and budgets.
• High standard of written and verbal communication skills.
• Sound understanding and experience in web content, usability, architecture, technology and digital to deliver best practice user experience.
• Comfortable with data analysis, specifically to garner website user behaviour insights.
• Excellent organisation skills.
• Proven successful stakeholder management.
• Able to understand and navigate complex organisation structures and interdependencies.
• Able to work with a team, provide input, coach, negotiate, and support colleagues.
• Able to lead, own, and be accountable for delivering high-quality enhancements according to deadlines.
• Confident communicator with the ability to collaborate across cross-functional teams at different levels, nationalities, and cultures within and outside the organisation.
• Comfortable with ambiguity and the resourcefulness to develop sound action plans.

Benefits and Wellbeing:

• Quarterly product allowance at wholesale price to utilise across our brand portfolio.
• Access to an inclusive Parental Leave program and additional leave entitlements such as ‘Rest, Energise and Connect’ Days, Purchased Leave & Birthday Leave.
• A quiet room at Head Office supporting the following needs: Mental Health, First Aid, Prayer/Religion and Parenting/Nursing.
• Hybrid working model.
• Free onsite parking.

About Us:

Advanced Skin Technology (AST) was established in 1994 with a mission to redefine the skincare industry through exceptional service, high-quality product offerings, and a steadfast commitment to doing business with an inclusive & supportive mindset. We have grown into a powerhouse that manages not only our flagship Australian brand, Aspect Skincare, but also an impressive portfolio of leading international brands such as Cosmedix, SkinPen, SkinBetter Science, PCA Skin, DermaFrac, and Societe.

We have a clear vision to ensure all our people feel valued and respected, can be themselves and can flourish as contributors to the success of our business. All qualified applicants will receive consideration for employment without regard to diversity of race, gender, sexual orientation, religion, ethnicity, disability, age and all the other wonderful characteristics that make us who we are.

For more information on Advanced Skin Technology, please visit our website www.advancedskin.com.au

Interested?

To apply for this opportunity, please click on the 'apply' button to be redirected to our candidate application portal.   

Please note: AST will undertake pre-employment checks via our accredited background check provider for the successful candidate to ensure that AST is meeting legislative obligations and the information a candidate provides is accurate. For all roles, an offer of employment will be subject to the following pre-employment checks: identity check, reference checks, right to work in location (checks for visa holders), police integrity. By proceeding and applying for the role, you acknowledge our hiring process and agree to undertake the required pre-employment checks if successful.

It is also a mandatory requirement for certain roles within our organisation, where the successful applicant may be required to present certifications and/or vaccinations status as per role requirements.  Evidence of certificates or vaccination status will be requested during the interview process by management to qualify fit for role and prior to any offer.