Client Service Coordinator

Calvary Home Care - Darwin

• Make a difference at one of Australia’s leading health care providers
• Generous salary packaging benefits, ongoing professional development and supportive team environment

About the role

The Client Service Coordinator is to work within a specified service area, to provide the office/telephone liaison between clients, care employees, Case Managers and families to ensure that all client care and service requirements/issues are acted on, that all services requests are scheduled, that all actions are communicated to the relevant personnel and that all services are correctly verified when completed.

Your main duties will include:

• To answer telephone calls, responding, as outlined in procedural manual.
• To ensure all requests for service are scheduled according to organisation policy
• To know and understand the WHS policy of the organisation and how it applies to self & Support Workers.
• To provide support to employees, listening, giving feedback and ensuring that all relevant information is transmitted between employees, clients and coordinators

What you bring 

• Experience in Aged and Community Care sector

• Experience in rostering/scheduling
• People Management and Team Leadership experience including motivating and developing people in their role whilst supporting productive working relationships and fostering a culture of best practice in the workplace.
• Experience in recruitment of employees to ensure suitably skilled and available employees in line with workforce planning.

• Knowledge and understanding of reporting requirements, identifying risks and monitoring and managing annual budgets;

• Proficiency in the use of software packages including databases, MS Office and CRMs with the ability to learn and adapt to new systems.
• Commitment to Calvary’s philosophy of providing responsive, flexible and customer focused services.

 About Calvary

We are a leading provider of quality, integrated care that puts our patients, residents and clients at the centre of everything we do. Calvary offers flexible careers in clinical, allied health, hospitality, ICT and health administration, mission, leadership, management and more. Founded in Australia in 1885, we’re one of the largest providers of health, aged and community care with over 18,000 staff and volunteers, 14 Public and Private Hospitals, 72 Residential Care and Retirement Communities and 19 Community Care Centres.

As an equal opportunity employer, we value diversity and are committed to fostering a workplace that is respectful, welcoming and inclusive where people are supported to draw strengths from their identity, culture and community. We value the integral dignity of each person and we encourage applications from First Nations peoples, people living with a disability, LGBTIQ+ people, people who have come to Australia as migrants or refugees and veterans.

Why work for Calvary?

Joining us is your opportunity to learn with purpose and drive positive impact to our community in a stimulating work environment. We offer paid parental leave, salary packaging, career progression, flexible working hours and training and skills development. Calvary is also proud to be recognised as a leader in gender equality.  Further details are available here: https://www.calvarycare.org.au/careers/benefits/

If you are looking for a rewarding career in an organisation that supports the community, apply now!

Please note the following:

• Only applicants with a valid right to work in Australia will be considered.
• As part of the application process, you may be required to participate in a health evaluation, which could include face to face assessment and drug and alcohol testing, to ensure your suitability for the role.