Patient Services Manager

Apply now Job no: 536320
Work type: Permanent
Location: Bruce
Categories: Administration & Office Support, CEO & General Management

Patient Services Manager 

Calvary Bruce Private Hospital

  • Make a difference at one of Canberra's leading private health care providers
  • Excellent salary packaging options available
  • Exciting permanent full time opportunity
About the role
 
As Patient Services Manager (PSM), you will be a key leader in hospital administration functions, including bookings, patient services, ward clerk(s), sessional clinics and medical records. You will work closely with the Executive and Senior Management teams to ensure all administrative functions are delivered efficiently and drive positive outcomes through effective leadership, while upholding Calvary's values.
 
Your main duties will include:
  • Ensure the team meets KPIs and maintains high accuracy standards.
  • Efficiently manage staffing needs and ensure operations run within budget.
  • Continuously work on process improvement and implementation to enhance service efficiency.
About you

Mandatory:

  • Well-developed understanding of hospital business processes, procedures in the management of Health Information and Patient Services, including a committed customer service approach
  • Minimum 2 years’ experience in the management of staff with highly developed IT skills including knowledge and management of computerised Patient Administration Systems
  • Highly effective oral and written communication skills and good interpersonal, organisational and time management skills
  • Ability to liaise, negotiate and consult with management, staff and patients, through strong customer focus
  • Demonstrated ability in leading a team in a busy work environment with a focus on meeting prescribed deadlines, and managing interpersonal issues with the team
  • Current WWVP (Work With Venerable People Card) or willingness to obtain

Highly Desirable:

  • An understanding of Health Fund contracts
  • Clinical data management and sound analytical skills of a high order
  • Account office experience
  • Proven ability to develop, implement and evaluate process and quality control activities
  • Experience with individual performance management
  • Proven supervisory ability including experience in performance review, providing feedback and staff selection/recruitment
For further information please contact Dzemala Letic, Director of Finance via email: dzemala.letic@calvarycare.org.au 
 
Why work for Calvary?
 
At Calvary, our staff matter. 
 
With over 130 years’ experience and 18,000 staff and volunteers, we offer an inclusive and welcoming culture where you are valued, drawing on your own strengths, identity and background alongside a team of professionals who care for our patients, residents and clients.
 
Your benefits: 
  • NFP salary packaging benefits, discounted health insurance and gym memberships 
  • Paid parental leave 
  • Training, development pathways and career opportunities
  • Flexible hours that make sense for you
As we serve the community across Home, Virtual and Residential Aged Care, Retirement Living and Hospitals, one thing sets us apart. Care from the heart. If this sounds like you, apply for a role with Calvary today.
 
Please note the following:
  • As part of the application process, you will be required to complete pre-employment checks which may include, but is not limited to reference checks, work rights, criminal history check, NDIS/WWCC/WWVP checks, and a health evaluation to ensure suitability for the role
  • You will be required to provide evidence of immunisation as required for your role.

Advertised: AUS Eastern Standard Time
Applications close: AUS Eastern Standard Time

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