Field Services Engineer
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Job no: 537644
Work type: Permanent
Location: Melbourne
Categories: Information & Communication Technology
- Progress with purpose at one of Australia’s largest health care providers
- Get ahead with salary packaging, benefits and professional development in a supportive team environment
- Collaborate with a dynamic field services team to provide top-notch IT support and solutions to our clients.
- Permanent full-time opportunity
- Location: Melbourne
About the role
The Field Services Engineer, based in the VIC region, is a key member of the ICT & Service Delivery team at Calvary. This role is responsible for delivering and supporting ICT services across various Calvary sites. The position involves diagnosing and resolving technical incidents to ensure the Calvary's infrastructure, hardware, and systems are operating efficiently.
Working closely with both internal teams and external vendors to ensure effective service delivery and support, a proactive approach is required to identify and address technical issues, minimize downtime, and ensure ICT services meet the organisation's needs.
Your main duties will include:
- Diagnose and resolve onsite technical incidents quickly to minimise operational disruption, collaborating with ICT teams as needed.
- Assist in the deployment, configuration, and maintenance of infrastructure, hardware, and systems in line with company policies.
- Monitor service delivery performance to ensure compliance with service level agreements (SLAs) and operational standards.
- Accurately document service activities, incidents, and resolutions for compliance and knowledge sharing.
- Collaborate with internal teams and external vendors to ensure effective ICT service delivery and support, including after-hours and on-call support.
About you
- Strong customer service skills with a focus on understanding and meeting the needs of diverse stakeholders.
- Excellent problem-solving abilities with a proven track record of efficient and effective incident resolution.
- Strong communication and interpersonal skills, capable of collaborating effectively with both technical and non-technical stakeholders.
- Demonstrated experience in diagnosing and resolving technical issues related to ICT infrastructure, hardware, and systems.
Why work for Calvary?
At Calvary, our staff matter.
With over 130 years’ experience and 18,000 staff and volunteers, we offer an inclusive and welcoming culture where you are valued, drawing on your own strengths, identity and background alongside a team of professionals who care for our patients, residents and clients.
Your benefits:
- NFP salary packaging benefits, discounted health insurance and gym memberships
- Paid parental leave
- Training, development pathways and career opportunities
- Flexible hours that make sense for you
As we serve the community across Home, Virtual and Residential Aged Care, Retirement Living and Hospitals, one thing sets us apart. Care from the heart. If this sounds like you, apply for a role with Calvary today.
Please note the following:
- As part of the application process, you will be required to complete pre-employment checks which may include, but is not limited to reference checks, work rights, criminal history check, NDIS/WWCC/WWVP checks, and a health evaluation to ensure suitability for the role
- You will be required to provide evidence of immunisation as required for your role
Advertised: AUS Eastern Standard Time
Applications close: AUS Eastern Standard Time
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