CLIENT SERVICES OFFICER

Calvary Home Care- Deakin, ACT

Join our amazing Home Care Team

• Make a difference at one of Australia’s leading health care providers
• Our Care Coordinator plays a key role in liaising with staff, clients and their families and ensuring that our services are exceptional and delivered appropriately.
• Generous salary packaging benefits, ongoing professional development and supportive team environment

About the role

The Client Services Officer at Calvary Home Care (CHC) is responsible for managing all incoming enquiries and ensuring accurate, efficient rostering. The role focuses on providing exceptional customer service to clients, families, and staff by delivering prompt, respectful, and well-informed support. The officer aims to resolve issues at the first point of contact, or when necessary, ensure smooth handover to the relevant department.

Performance is measured by:

• Meeting rostering and call handling KPIs
• Maintaining low call abandon and on-hold times
• Achieving high customer satisfaction levels
• Accurately recording and categorising enquiries
• Resolving enquiries promptly and efficiently.

What you bring 

• Rostering experience ideal
• Experience in Community and Aged Care sector preferred
• A problem-solving style with the ability to troubleshoot and be solutions focused
• Strong digital literacy and data entry skills and proficiency in using telephony software, and database programs
• A passion for helping people in need

About Calvary

Founded in Australia in 1885, we are one of the largest providers of health, aged and community care with over 16,000 staff and volunteers, 14 Public and Private Hospitals, 72 Residential Care and Retirement Communities and 19 Community Care Centres.

Why work for Calvary?

At Calvary, our staff matter. We are a leading provider of quality, integrated care that puts our patients, residents and clients at the centre of everything we do. Calvary offers flexible careers in clinical, allied health, hospitality, ICT and health administration, mission, leadership, management and more.

We offer an inclusive and welcoming culture where you are valued, drawing on your own strengths, identity and background alongside a team of professionals who care for our patients, residents and clients. As an equal opportunity employer, we value diversity and are committed to fostering a workplace that is respectful, welcoming and inclusive. We value the integral dignity of each person and we encourage applications from First Nations peoples, people living with a disability, LGBTIQ+ people, people who have come to Australia as migrants or refugees and veterans.

Your benefits: 

• • NFP salary packaging benefits, discounted health insurance and gym memberships 
• • Paid parental leave 
• • Training, development pathways and career opportunities
• • Flexible hours that make sense for you

We believe that taking care of our people is an investment in the future health and wellbeing of those we care for, our employees, patients, residents and clients. Our benefits are designed to reward, support and empower our people in all areas of their professional and personal lives.

Please note the following:

• As part of the application process, you will be required to complete pre-employment checks which may include, but is not limited to reference checks, work rights, criminal history check, and a health evaluation to ensure suitability for the role