Area Manager (IHC)

Full-time

Bundoora

About Us

At Baptcare, we care. Our Mission and Vision are lived through our WE CARE Values: for our residents, customers, clients, partners, and supporters; with the very young through to the very old, the vulnerable, with families through all of life’s stages and challenges.

Baptcare is a purpose driven organisation working across Victoria, Tasmania, and South Australia. Focused on providing residential and community care for older people and support to children, families, and people with disability, financially disadvantaged people and people seeking asylum.

Our Values are Wellbeing, Ethics, Co-creating, Accountability, Respect and Effectiveness​. ​

About the Role

The Area Manager will oversee the operations of a Hub, ensuring effective coordination and delivery of home care client services for a geographical area.  The role encompasses overseeing all aspects of client service delivery including care services customer service and administration requirements for funding programs within the Hub.  This is a client-focused role which is accountable for the delivery of high-quality services and high client satisfaction.

Key Responsibility Areas:

• Lead and develop team members to ensure the delivery of safe and effective services that meet customer needs, goals, and preferences, fostering independence, health, well-being, and quality of life.
• Foster a culture of respect for diversity while ensuring staff treat clients in a kind, caring, and respectful manner.
• Demonstrate leadership in alignment with Baptcare's mission, vision, and values. 
• Lead and participate in projects in relation to ongoing improvement of IHC operations.
• Support Care Consultants in delivering exceptional relationship/case management to achieve consumer specific outcomes.
• Respond to service delivery issues locally, implementing solutions to achieve expected consumer outcomes.
•  Manage day-to-day activities to maintain and support current customers, ensuring engagement and loyalty.  Transition and Growth Support
• Support the transition to SAH by assisting with customer communications, product/service design, and increasing spend within the existing customer base.
• Assist in ongoing sales and marketing activities to achieve growth targets.
• Contribute to the future organisational design for SAH.

Qualifications and Experience

• Relevant tertiary qualifications in Healthcare Management, health administration, business administration or a related field. 
• Minimum 2 years’ experience in a leadership or management role within the healthcare or aged care sector.
• Comprehensive knowledge of clinical governance, risk management, and compliance requirements

For You

Baptcare is focused on living our values, not just talking about them. You’ll find the culture at Baptcare is one of genuine respect, support, and positive intention. We work hard to achieve results through change, continuous improvement, and ongoing focus on providing the best service delivery to our stakeholders. 

Further, the successful candidate will receive:

• Work with a supportive and dynamic team.
• A competitive salary, plus access to the tax benefits of salary packaging and novated leasing.
• Career and development opportunities.
• Access to confidential counselling and support services.
• Be part of an organisation and a team that is driven to make a difference to the lives of our vulnerable community members.

How to Apply

Click 'Apply Now' to submit your application. 

Only short-listed applicants will be contacted.

• Applicants must have the right to work in Australia.
• The successful applicant will be required to undergo a National Criminal History check.

If you require support with the application process, please contact gvenizelos@baptcare.org.au

At Baptcare, we value diversity in all forms and aim to co-create inclusive experiences and communities with our employees, volunteers, the people we work alongside and our partners. We are committed to diversity and inclusion across all we do and to building communities and workplaces where everyone belongs.

Baptcare is dedicated to the safety, empowerment, and participation of all children. We have zero tolerance of child abuse and are committed to a thoughtful, protective environment that supports infants, children, and young people to feel safe and respected.