Hospitality Manager - Residential

Full-time – Permanent

Camberwell, VIC

About us

At Baptcare, we care. Our Mission and Vision are lived through our WE CARE Values: for our residents, customers, clients, partners, and supporters; with the very young through to the very old, the vulnerable, with families through all of life’s stages and challenges.

Baptcare is a purpose driven and faith-based organisation working across Victoria, Tasmania and South Australia, providing residential and community care for older people and support to children, families, and people with disability, financially disadvantaged people and people seeking asylum.

Our Values are Wellbeing, Ethics, Co-creating, Accountability, Respect and Effectiveness​. ​

Baptcare is on a journey to mature its fundraising practice, including upgrading its administration platform. A desire to be hands-on in helping shape and grow Baptcare’s social impact, starting with processes and policies to enable scale is important. 

About the role

We have an exciting opportunity for you to join Baptcare as our Hospitality Manager. The role is mainly responsible for optimising the consumer experience in relation to the Baptcare Hospitality Residential offering in Aged Care and Retirement Living.

The Hospitality Manager oversees the business functions, and all staff associated with quality outcomes in catering, cleaning, laundry, and hospitality style service offerings at the Baptcare’s residential facilities.

You will also be responsible for:

• Establish and maintain positive working relationships both internally with key stakeholders and externally between Baptcare and approved contractors, ensuring agreed contract terms and tender specifications are applied and the delivery to the customer is of a high quality.
• Efficiently manage catering, cleaning and laundry services to ensure the delivery of consistent quality service to residents that meets their requirements
• Ensure that the Baptcare Living Well Essentials package and other packaged style services are supported by adequate pricing, program delivery and clear collateral.
• Manage and measure financial budgets and ensure the services or goods delivered reflect agreed budgets and report accordingly.
• Perform other duties as required by General Manager Service and Operations consistent with the broad emphasis of the position.

Key Selection Criteria

• Wholeheartedly aligned with Baptcare’s Mission, Vision and Values
• Sound financial/budget management experience
• Excellent Leadership skills
• Excellent verbal and written communication skills
• Proven ability to empathise and understand consumer and staff needs
• Effective collaboration with peers and stakeholders to drive business improvement, growth, and foster a culture of service excellence
• Demonstrated prioritisation and organisation skills
• Proven ability and commitment to work autonomously
• Proven conflict management skills
• Demonstrated consultative approach with residents, staff, colleagues and other stakeholders
• Computer literacy
• Actively maintains professional skills and is up to date in current practices in aged care and hospitality related services applicable to the role

About You

As the suitable candidate for this position, you will hold prior relevant and recent experience as Hospitality Manager or senior management role in hospitality business.

In addition, you will also bring:

• Demonstrated senior management experience which relates to residential care or a hotel service style operation
• Well-developed knowledge and understanding of the Aged Care Act, Victorian Food Act 1984 and the Food Act 2003 (TAS) and the Accreditation Standards and relevant legislation
• Food Safety Supervisor Health Competency Qualifications
• Relevant Industry Training – Food Handling and Hygiene Certificate
• Commercial cookery certificate III / IV '
• Current Certificate for Food safety supervision skill set HLTSS00061- for community services and health industries including HLTFSE001, HLTFSE005 and HLTFSE007

For You

Baptcare is focused on living our values, not just talking about them. You’ll find the culture at Baptcare is one of genuine respect, support, and positive intention. We work hard to achieve results through change, continuous improvement, and ongoing focus on providing the best service delivery to our stakeholders. 

Further, the successful candidate will receive:

• A competitive salary, plus access to the tax benefits of salary packaging and novated leasing.
• Hybrid working arrangements.
• Access to confidential counselling and support services.
• Be part of an organisation and a team that is driven to make a difference to the lives of our vulnerable community members.

How to Apply

Click 'Apply Now' to submit your application. 

Only short-listed applicants will be contacted.

• Applicants must have the right to work in Australia.
• Must have a Driver’s license and own reliable vehicle
• The successful applicant will be required to undergo a National Criminal History check.

If you require support with the application process, please contact Eman Elhessny on eelhessny@baptcare.org.au

Baptcare is a child safe organisation that is dedicated to the safety, empowerment, and participation of all children. We have zero tolerance of child abuse and are committed to a thoughtful, protective environment that supports infants, children, and young people to feel safe and respected. In accordance with Baptcare’s code of conduct, all Baptcare employees are committed to keeping children safe within the organisation and act in their best interests at all times.

At Baptcare, we value diversity in all forms and aim to co-create inclusive experiences and communities with our employees, volunteers, the people we work alongside and our partners. We are committed to diversity and inclusion across all we do and to building communities and workplaces where everyone belongs.