Leading a retirement village well means more than running operations. It means creating a place where people genuinely want to live.

As Retirement Living Manager at BaptistCare’s village in Devonport, you’ll hold the keys to everything that makes a village thrive – the people, the culture, the fabric of daily life, and the operational rigour that underpins it all. You’ll lead a dedicated site team, manage a significant budget, and be the person residents, families, and staff look to when it matters most.

This is a full-time, senior leadership role in a genuine community setting. Devonport is a place where you’re not just a manager – you’re part of the fabric of the village. If you want autonomy, accountability, and the chance to do your best work in a role that means something, this is it.

WHAT WE OFFER

• NFP salary packaging up to $18,550 per year, significantly boosting your take-home pay.
• Full operational autonomy across a well-established retirement village.
• The backing of BaptistCare – a national organisation with deep roots in community care.
• Ongoing professional development and access to cross-functional teams including Finance, Property, Legal, and In-Home Care.
• Employee Assistance Program – free and confidential wellbeing support.

THE ROLE

Reporting to the Regional Operations Manager (VIC/TAS), you’ll be accountable for the full operational performance of the village. Your focus is on delivering an outstanding resident experience while ensuring every organisational and regulatory requirement is met.

• Lead and develop the site team, driving engagement, performance, and a positive workplace culture
• Oversee all village operations including maintenance, café, and resident services
• Manage a significant operational budget, reporting variances and maintaining financial discipline
• Ensure compliance with the Retirement Living Standards, Code of Conduct, and Accreditation scheme
• Work closely with the Facilities team to oversee refurbishment of vacant villas and apartments
• Manage the resident waiting list and drive sales activity for vacant properties
• Complete accurate contracts and sales documentation for existing and new sales
• Build and manage trusted relationships with residents, prospective residents, families, contractors, and peak bodies
• Resolve conflicts and disputes within the scope of the Retirement Villages Act and resident agreements
• Connect residents with wellbeing, allied health, chaplaincy, and in-home care services where appropriate
• Enable village activities across social, transport, healthy living, and safety domains

ABOUT YOU

You’re an experienced leader who understands that a great retirement village runs on culture as much as compliance. You bring sharp financial acumen, a genuine commitment to resident wellbeing, and the kind of steady presence that earns trust from both your team and the people you serve.

• More than 5 years of senior management experience in retirement living, hospitality, or a related industry
• Demonstrated success in leading teams and fostering a harmonious environment for staff, residents, and visitors
• Proven ability to manage financial budgets and deliver on strategic plans
• Strong interpersonal and stakeholder engagement skills across a diverse range of audiences
• Alignment with BaptistCare’s mission, vision, and WE CARE values
• Completed management-related training (relevant tertiary qualification desirable)
• Retirement Living professional membership desirable
• Current driver’s licence and access to a reliable vehicle (essential)
• Satisfactory National Police Check (essential; renewed every 3 years)

ABOUT BAPTISTCARE

BaptistCare is a leading purpose-led care organisation, guided by our Christian identity and serving people and communities across Australia for more than 110 years. We support people to live better through aged care, home care, retirement living, community services, disability support and housing.

We know that life’s challenges can make our world feel smaller. With the right people alongside us, it can feel more connected, supported and hopeful again.

That’s what we work towards every day – enriching lives through communities of care. Today, more than 70,000 customers, 12,000 employees and close to 2,000 volunteers are part of our communities across Australia.

BaptistCare: Inspired by Jesus to champion care for all.

Hit ‘Apply’ now. Applications are reviewed as they are received, so don’t wait.

Questions about the role? Contact Arnav Pradhan at talent@baptcare.org.au

PLEASE NOTE

Applicants are encouraged to apply as soon as possible as applications may be reviewed prior to the closing date. The closing date is subject to change without notice.

Successful candidates will be subject to a variety of background checks, including a national criminal history check, reference checks and, if applicable, a pre-employment medical.

This position is being managed directly by our internal Talent Acquisition team. We respectfully request that recruitment agencies refrain from contacting any employees directly as all communications must go through the Talent Acquisition. Unsolicited candidate profiles or CVs from recruitment agencies will not be accepted. Thank you.

BaptistCare is dedicated to the safety, empowerment, and participation of all children. We have zero tolerance of child abuse and are committed to a thoughtful, protective environment that supports infants, children, and young people to feel safe and respected.