Targeted Care Packages Case Manager

Full-time – 12-month contract

Sunshine, VIC

About the Role

As a Targeted Care Case Manager, you'll work alongside children, young people, parents, carers, and families facing complex challenges to help keep children safely at home or support their transition from care. Using a trauma-informed, family-centred approach, you'll partner with Child Protection and a range of community services to deliver coordinated, wrap-around support guided by the Best Interests Case Practice Framework.

As part of BaptistCare's Community Services team, you'll manage a diverse caseload of families receiving Targeted Care Packages, working collaboratively to improve safety, strengthen family relationships, and achieve positive long-term outcomes for children and young people. This is a rewarding, community-based role that combines direct client engagement with collaborative case management.

Day to day, you will:

• Provide intensive case management to children, young people, parents, and carers receiving Family Options and Targeted Care Packages.
• Conduct family preservation and reunification assessments, identifying strengths, risks, and opportunities to support children to remain safely at home or transition successfully from care.
• Develop, implement, and regularly review trauma-informed case plans in partnership with families, Child Protection, and other support services.
• Build strong, trusting relationships through regular face-to-face engagement with children, young people, and their families.
• Coordinate and monitor service delivery across internal and external providers to ensure holistic, responsive support.
• Complete carer reviews, monitor placements where required, and provide case management for Child Protection-contracted clients.
• Maintain accurate case records and ensure compliance with funding, legislative, and BaptistCare quality and safeguarding requirements.

What You'll Bring

• A qualification in Social Work, Psychology, Community Services, or a related discipline
• Demonstrated experience managing complex, high-risk cases within community, aged care, or social services settings is highly desirable
• Applied understanding of trauma-informed practice and the ability to work confidently with clients experiencing significant disadvantage
• Solid knowledge of the Targeted Care Packages or Home Care funding framework
• Confidence working within BaptistCare's values of respect, justice, and human flourishing - especially under pressure
• Current Victorian driver's licence and readiness for regular community travel across your client area

About Us

BaptistCare is a leading purpose-led care organisation, guided by our Christian identity and serving people and communities across Australia for more than 110 years. We support people to live better through aged care, home care, retirement living, community services, disability support and housing.

We know that life’s challenges can make our world feel smaller. With the right people alongside us, it can feel more connected, supported and hopeful again.

That’s what we work towards every day - enriching lives through communities of care. Today, more than 70,000 customers, 12,000 employees and close to 2,000 volunteers are part of our communities across Australia.

How to Apply:

Click 'Apply Now' to submit your application. 

Submit your resume and a brief cover letter outlining your experience with complex and high-risk case management. We will be reviewing applications as they arrive and may close the job ad once a successful applicant is identified - so please don't delay.

• Applicants must have the right to work in Australia.
• Applicants must carry a valid Working with Children Check.
• The successful applicant will be required to undergo a National Criminal History check.

Please apply directly to the role – email applications will not be accepted.

If you require support with the application process, please contact Eman on eman.elhessny@baptistcare.org.au

BaptistCare – Inspired by Jesus to champion care for all.

BaptistCare is dedicated to the safety, empowerment, and participation of all children. We have zero tolerance of child abuse and are committed to a thoughtful, protective environment that supports infants, children, and young people to feel safe and respected.