We are hiring for an Administration Manager to join our ETS (Environmental Treatment Solutions) business based in Minto NSW.

As our Administration Manager, you’ll lead and support a team of four Administrators, ensuring the smooth day-to-day operation of the administration function. This is a hands-on leadership role where you’ll balance people management with operational oversight, maintaining business continuity, resolving escalated issues, and driving consistent service delivery across the business.

What you’ll be doing

• Lead, coach and develop a team.
• Manage day-to-day operations including workload allocation, rostering, coverage and service levels
• Provide guidance and support on escalated customer matters and complex administration issues
• Coordinate with branch operations and credit management teams to resolve customer enquiries efficiently
• Drive team performance through coaching, one-on-ones and structured development plans
• Ensure compliance with established processes, retention workflows and internal procedures
• Identify opportunities for process improvement and operational efficiencies

About you

• Experienced people leader with the ability to motivate, develop and hold a small team accountable
• Confident managing customer escalations and difficult conversations professionally
• Strong written communication skills with the ability to draft professional correspondence under pressure
• Comfortable using CRM systems (Salesforce preferred) and Excel-based reporting
• Commercially minded with an understanding of contracts and customer retention
• Waste management or service-contract industry experience is advantageous but not essential

Why you’ll stay

• Autonomy to lead your team and make decisions without micromanagement
• Genuine variety across people leadership, customer escalations, reporting and process improvement
• The opportunity to contribute to sustainability and the circular economy
• Career development opportunities within a growing national business backed by a global organisation

About REMONDIS

REMONDIS is one of the world’s largest recycling, service and water companies, with 40,000+ employees across four continents and 40 years in Australia. We’re committed to environmental sustainability and the circular economy—turning waste into a resource.

To apply

You’ll need proof of entitlement to work in Australia. Pre-employment checks (including medical and drug & alcohol testing) apply in line with role requirements.

REMONDIS is an Equal Opportunity Employer and welcomes applicants from diverse backgrounds, including Aboriginal and Torres Strait Islander peoples.