Grow your career and thrive in the intoxicating buzz of a living and breathing airport environment!
At LagardèreAWPL, we’re not just the largest Travel Retail operator in the Pacific – we’re the most passionate! With 150+ stores across Australia, New Zealand, and Noumea, we bring big brands to life in airports and travel hubs. Our dynamic team of 2,000+ professionals work across 40 unique retail concepts – and now, we want YOU to join our team!
Showcasing the best gourmet gifts and tastes from Far North Queensland, Icons provides a smorgasbord of local gourmet food, wine, beer, spirits and speciality coffee, complemented with lights meals, snacks and gourmet gift ideas.
The Role:
We’re looking for a committed and enthusiastic Team Leader to join our retail family at Cairns Airport in a Full-Time capacity. If you love connecting with people, creating memorable customer experiences, and inspiring others – this is your moment.
What You’ll Do:
✅ Deliver standout customer experiences – lead by example
✅ Guide and support your team to meet service and sales targets
✅ Maintain high visual merchandising and presentation standards
✅ Communicate clearly and respectfully with customers and team
✅ Bring accountability, reliability, and positivity to every shift
What We’re Looking For:
🛍️ Experience in a team leadership role within a fast-paced retail or hospitality setting
🗣️ Confident communicator and motivator
🙌 A passion for customer service and making people feel welcome
📋 Ability to stay organised, focused, and cool under pressure
🧑🤝🧑 A respectful and team-oriented attitude
⏰ Flexible availability (early mornings, nights, weekends & holidays)
🪪 Valid working rights & ability to obtain an Aviation Security ID Card
Perks & Benefits:
🚗 Parking – No one likes paying for it! We offer free/subsidised airport parking for our employees
🛍️ Staff Discounts – You'll get exclusive discounts on products in our stores + extra savings on water and hot beverages
🚀 Career Development – Our Better Together development program offers opportunities to upskill, take on new challenges, and grow your career within our vibrant network
👨👩👧 Paid Parental Leave – We proudly support growing families with up to 18 weeks of employer-funded top-up paid parental leave scheme + additional personal leave entitlements
🎁 Employee Referral Program – Refer your awesome network to our team and if they’re hired, you’ll receive a reward + you’ll go into the running to win an end-of-year bonus
💆♀️ Wellbeing Leave & Employee Assistance Program – From day one our permanent employees receive a paid Wellbeing Leave day, and everyone has access to TELUS Health – a 24/7 service offering compassionate, confidential support whenever you need it
✈️ Work in a Dynamic Airport Environment – Where no two days are the same!
We Value Diversity & Inclusion
At LagardèreAWPL, we value diversity, inclusivity, and a collaborative work environment, where you will have the opportunity to work alongside a talented team of people who share your passion for creativity and excellence.
Join us at LagardèreAWPL and be part of a global company that celebrates creativity, innovation, and a commitment to sustainable practices.
📢Ready to lead a team and make an impact where every day is different? APPLY NOW and take the next exciting step in your career with LagardèreAWPL!