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Job Summary
The Student Success Coach/Academic Advisor provides a holistic case management model of student services to facilitate student completion of educational goals. The Advisor will work directly with new, returning, assigned, referred, and perspective students to assist them in reaching their educational goals. The Advisor will provide information to faculty and students about various college and community resources, monitor academic progress, provide individualized academic coaching/guidance, and identify (collaboratively) solutions to barriers (social and academic). In addition, the Advisor will assist students with understanding college procedures and policies and respond to questions from students, parents, and other interested parties.
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Job Duties:
- Increase student persistence, retention, certificate/degree/diploma completion, and/or successful transfer.
- Operate in a case management/high-touch service role, focused on retention management, outreach, and intervention. Activities include assessment, advising, monitoring academic progress, providing holistic career counseling services (career assessments, employability skills services, and placement services), creating an academic plan for each student during their first semester, and following up with students to ensure semester to semester completion with the goal of program and degree completion.
- Conduct holistic in-take assessments to measure and characterize individual student skills, characteristics, needs and barriers, providing an inclusive and supportive environment for all students.
- Engage students with regular communication through various means such as e-mail, phone, classroom visits, video appointments (Teams, etc.), text, and face-to-face conversation.
- Assist the Dual Credit office with enrollment for dual credit students as requested. This may include but not be limited to: dual credit orientations, dual credit enrollment events, and assistance with dual credit enrollment activities.
- Develop and enact ongoing communication and targeted outreach plans for special populations including email, texting campaigns, social media, etc. Participate in outreach campaigns targeted at select populations throughout the year.
- Provide ongoing and individualized academic coaching for students, which includes personalized communications and prompts, one-on-one meetings to identify academic, financial, and social barriers to academic and career success, and academic plan development to overcome these barriers and reach established goals.
- Refer and/or assist students with navigating both college services and community services and resources when appropriate. These referrals include interventions to address mental health issues, disability support services, food or housing insecurities, financial aid assistance, and more. Assist in scheduling appointments with these resources when necessary.
- Complete appropriate documentation and concise notes of student interactions, referrals, resources, and interventions. · Provide academic and career advising to new, returning, assigned, referred, visiting, and prospective students across all campuses, as well as undecided and probation students.
- Assist in developing advising and assessment policies, procedures, and processes.
- Assist in developing communication tools. · Assist with programming, workshops and presentations for students, faculty, and staff on a variety of topics to include but not be limited to career interests, employability skills, resume writing, mock interviews, and career fairs.
- Other duties as assigned.
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