Job Summary

The Success Coach assists current students using a case-management approach and by providing proactive student outreach and assistance with implementing effective strategies to increase student retention, success, and completion. Special emphasis is placed on assisting at-risk students and requires building continued meaningful relationships with them to meet their goals.

Job Duties:

- Actively engage in and contribute to the collaborative, success-focused climate that the Student Success Center seeks to provide students and the whole campus community
- Assist students in connecting with campus and community resources to support student success and promote student development of self-efficacy
- Work closely with students to develop and update success plans
- Effectively manage an appropriate case load of students
- Monitor and assess student progress by analyzing course grades and attendance
- Consult with faculty on students struggling to succeed in courses to effectively assess support needs to offer to students
- Assist students in working with faculty to problem-solve issues that arise related to progress towards academic goals, such as attendance and persistence
- Interpret and apply results of predictive analytics and non-cognitive assessment of identified students
- Deliver engaging and informative coaching sessions through phone calls, emails, texting, and other digital platforms
- Coordinate student referrals to appropriate services to overcome barriers to success
- Seek professional development opportunities that target areas for growth, including teamwork and collaboration
- Provide professional development as needed that supports the mission, vision, and values of the Student Success Center and Success Coaching
- Perform other duties as assigned

Minimum Qualifications:

Bachelor's degree from a regionally accredited institution 

Preferred Qualifications:

Master’s degree from a regionally accredited institution

Additional Skills Requested:

Excellent interpersonal, oral, and written communication skills
Experience working with learning management systems (Blackboard preferred)
Patience, resilience, and cultural sensitivity
Working knowledge of Microsoft Suite
Ability to adapt and be flexible in daily routine

Employee Rights - Employee Polygraph Protection Act

Equal Opportunity Employer - The Kentucky Community and Technical College System is an equal educational and employment opportunity institution.