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Job Summary
ECTC is seeking an in-person on-site Administrative Assistant II position to provide front-line support and assist in daily operations for the Collier Library & Robbins University Center. This position splits its time and duties between ECTC’s Collier Library (60%) and the Robbins University Center (40%) to provide front desk support and perform specialized administrative functions for both departments. This unique role delivers high-quality customer service while assisting students, faculty, staff, and community members with library resources and services, transfer initiatives, and student engagement efforts, to contribute to student success.
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Job Duties:
• Deliver responsive, student-centered service at the library circulation desk, including managing check-in/check-out processes, assisting with technology and research inquiries, shelving materials, and maintaining an organized and welcoming environment.
• Open and close the library according to established schedules.
• Provide instruction and assistance on library resources and services, including the discovery system/catalog, e-books, databases, Makerspace equipment, and interlibrary loan. Offer support in person, by phone, and through virtual platforms (e.g., chat).
• Assist with Technical Services operations, such as processing, organizing, and maintaining library materials.
• Assist with processing, organizing, digitizing, and maintaining College Archives materials.
• Assist with Makerspace technologies and equipment.
• Create and maintain non-academic LibGuides.
• Assist patrons with Microsoft Office Suite products, including Word, Excel, and PowerPoint. Troubleshoot computer and software problems.
• Complete special projects such as inventory, shelf shifting, library displays, or college/library student initiatives.
• Staff the University Center front desk by answering calls, directing visitors, and performing general administrative and clerical duties.
• Support Transfer Center initiatives in coordination with the Director by assisting with student engagement activities, events, and special projects (like outreach campaigns) that promote transfer.
• Other duties as assigned by the Supervisor.
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Additional Skills Requested:
Successful Candidates should Demonstrate:
• Strong customer service and organizational management skills
• Excellent written and interpersonal communication skills
• Ability to communicate effectively
• Curiosity and enthusiasm for learning new things and sharing knowledge with others
• Ability to multitask and work collaboratively in a dynamic setting
• Ability to solve problems, demonstrate initiative, and work autonomously
• Ability to use computer technology at an advanced level, including Microsoft Office 365 applications and PeopleSoft
• Ability to maintain confidentiality of information
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