Job Summary

Jefferson Community and Technical College seeks a dynamic and dedicated individual to join our team as an Access*Ability Resource and Testing Center (ARTC) Specialist. This role provides administrative and student support services, coordinates testing in both centers, and assists the Director and Assistant Director of the Access*Ability Resource and Testing Center. This role also assists students with a variety of academic, professional, and personal support services to overcome academic and non-academic barriers and enhance their skills to increase retention and graduation rates. The position requires flexibility, strong communication skills, and commitment to student success.

Job Duties:

Duties and responsibilities include, but are not limited to:
• Services students at the Testing Center and the Access*Ability Resource Center (ARC), which includes triaging student requests, answering phones, monitoring email accounts, and responding to inquiries from the public
• Works in collaboration with the Access*Ability Resource and Testing Center Director and Assistant Director with data collection, reporting, and compliance-related documentation concerning students
• Communicates effectively with the Access*Ability Resource and Testing Center Director and Assistant Director, as well as the Assistant Vice President for Student Support and Advocacy, and other staff to ensure efficient departmental operations
• Assists with financial operations including departmental budget tracking; creating purchase orders; completing electronic business forms
• Provides information and assistance to current and prospective students regarding ARC eligibility, requirements, and available services
• Maintains the Kurzweil 3000 software for students with disabilities
• Assists with exam proctoring in the Access*Ability Resource Center and Testing Center
• Maintains accurate student recordkeeping systems
• Participates in departmental meetings, institutional committees, work groups, and professional development opportunities
• Communicates directly with testers and students regarding Access*Ability Resource Center and Testing Center policies, rules, and procedures
• Provides continuous surveillance monitoring of testing labs with physical presence to ensure the integrity of exams within a safe, secure testing atmosphere and troubleshoots computer, software, and network problems during exams as needed
• Supports Testing Center operations, including but not limited to proctoring Accuplacer, KYOTE, IC3, NOCTI, HESI, and CAMLA exams
• Responsible for maintaining operations of the Access*Ability Resource Center and Testing Center including opening & closing procedures
• Perform other duties as assigned.

Minimum Qualifications:

• Bachelor’s degree in a related field required.
• Minimum of two (2) years of related professional experience or an equivalent combination of education and experience.
• Demonstrated ability to work independently as well as collaboratively within a team-oriented environment.
• Proficiency in computer and technology applications, including Microsoft Office (e.g., Word and Excel), and experience adapting to new systems and tools.
• Ability to travel between work sites, including availability for evening and weekend hours as required to support ARTC exam proctoring.
 

Preferred Qualifications:

• Experience working with individuals with disabilities, and knowledge of Section 504 of the Rehabilitation Act of 1973 and the Americans with Disabilities Act of 1990.
• Strong organizational and planning skills, with the ability to prioritize tasks and manage multiple projects simultaneously while maintaining a high level of accuracy and attention to detail.
• Excellent interpersonal, verbal, and written communication skills.
• Outstanding student service skills
• Demonstrated professionalism, strong work ethic, and ability to communicate effectively with students, faculty, staff, and community partners. 

Additional Skills Requested:

• Proficiency in Microsoft Office applications; experience with PeopleSoft or other student information systems preferred.
• Familiarity with higher education environments; candidates with prior experience in postsecondary settings are strongly encouraged to apply

Physical Requirements:
Occasional and /or light lifting – limited exposure to disagreeable environmental elements (heat, cold, dirt, chemicals, etc.)

Employee Rights - Employee Polygraph Protection Act

Equal Opportunity Employer - The Kentucky Community and Technical College System is an equal educational and employment opportunity institution.