Job Summary

Performs routine and skilled duties in support of tutoring services (primary); library services (secondary) under general supervision with minimal latitude for personal decision making.

Job Duties:

• Coordinate daily tutoring operations with direction from supervisor
  
• Manage tutoring schedules and student referrals.
  
• Serve as the primary contact for tutoring services.
  
• Support tutor onboarding and communication.
• Maintain tutoring resources, records, and utilization data.
  
• Promote tutoring services to students, faculty, and staff.
  
• Provide embedded tutoring/library support for students
• Offer tutoring appointments for students on campus or virtual; in-person class visits or coordinate group tutoring sessions
  
• Support core library service functions.
  
• Assists with the maintenance/creation of online tutoring/library guides and tutorials on the library/tutoring website with guidance from supervisor.
  
• Assists with campus library collection maintenance
• Perform occasional inventory checks of reference material and ensure orderly maintenance of shelves.
• Assist students with printing or computer use as needed.
• Participate in KCTCS, or GCTC level projects as needed
• Other duties as assigned by supervisor.
  
  

Minimum Qualifications:

• Bachelor's degree or equivalent and 0-2 years relevant experience
  
• Detail-oriented, self-motivated, ability to work independently and adapt seamlessly to fast-paced, dynamic environments.
  
• Skilled in engaging and supporting students from different cultural and socioeconomic backgrounds.
  
• Excellent verbal and written communication skills.
  
• Proven ability to manage multiple priorities effectively and meet tight deadlines.
  
• Proficient in Microsoft Office (Excel, Forms, Outlook, Teams, SharePoint, Word)
  
• Strong organizational and time management skills
  
• Customer service and student engagement skills
  
• Ability to coordinate schedules, appointments, and referrals
  
• Recordkeeping and data management skills
  
• Ability to maintain confidential student information
  
• Experience with virtual communication tools and technology
  
   

Preferred Qualifications:

• Experience working in a library, learning center, or higher education setting
  
• Familiarity with tutoring management systems and online scheduling platforms
  
• Knowledge of library databases, research resources, and information literacy practices
  
• Experience developing online tutorials, guides, or educational content
  
• Strong presentation and workshop facilitation skills
  
• Experience promoting student support services and academic success programs
  
• Ability to analyze utilization data and prepare reports for program assessment and improvement
  
• Previous experience in a community college setting

This position may be considered for a discretionary hybrid work arrangement following the successful completion of the probationary period. Approval of any hybrid schedule is contingent upon supervisory authorization, alignment with institutional operational needs, and adherence to a maximum of one (1) remote workdays per week.

Employee Rights - Employee Polygraph Protection Act

Equal Opportunity Employer - The Kentucky Community and Technical College System is an equal educational and employment opportunity institution.