Job Summary

This internship is intended to provide a student with hands-on exposure to IT practices within a library setting. This experience will allow the student to connect academic concepts to real world computer and server operations while developing professional skills

Job Duties:

• Respond to and resolve user-submitted help desk tickets for common issues.
  
• Help maintain an accurate inventory of all IT assets, including hardware, and software licenses.
  
• Maintain and update IT documentation and knowledge-based articles.
  
• Participate in infrastructure maintenance tasks.
  
• Help in managing user accounts and permissions within the company’s Active Directory or similar directory services
  

Minimum Qualifications:

• Must be actively working on a degree within the IT field.
  
• Must be able to work independently.
  
• Detail-oriented, self-motivated, ability to work independently and adapt seamlessly to fast-paced, dynamic environments.
  
• Skilled in engaging and supporting students from different cultural and socioeconomic backgrounds.
  
• Excellent verbal and written communication skills.
  
• Proven ability to manage multiple priorities effectively and meet tight deadlines.
  
• Proficient in Microsoft Office (Excel, Forms, Outlook, Teams, SharePoint, Word).
   

Preferred Qualifications:

• Must be actively working on a degree within the IT field.
  
• Prefer internship be paid through a work study grant.
  
• Reliable transportation to travel in between branches required.
  
• Previous experience in a community college setting

Additional Skills Requested:

The physical demands described here are representative of those that must be met by an
employee to successfully perform essential job functions. Reasonable accommodations may be
made to enable individuals with disabilities to perform the essential functions.

• Individuals may need to sit or stand for extended periods.
• Manual dexterity to manipulate library materials required. Ability to communicate orally and in writing effectively.
• Work extensive hours at the computer screen.
• Reaching above shoulder heights, below the waist or lifting as required to accomplish job duties throughout the work day.
• Ability to do repetitive tasks with speed and accuracy.
• Ability to carry, lift, push, and pull equipment, furnishings, and supplies up to 30 pounds.
• Push and pull fully loaded (50-100 pounds) book trucks, as applicable to your position.
• Proper lifting techniques required.
• Ability to work under pressure, coordinating multiple responsibilities simultaneously, and meet firm deadlines.
  

Employee Rights - Employee Polygraph Protection Act

Equal Opportunity Employer - The Kentucky Community and Technical College System is an equal educational and employment opportunity institution.