Job Summary

The Start Center Lead provides advanced customer service and operational support for the Start Center, helping connect students and community members with resources, supporting daily functions, and contributing to a welcoming and student-focused environment that advances institutional success initiatives.

Job Duties:

Provides frontline support for the Start Center by delivering exceptional customer service, serving as the first point of contact for students and the community, connecting individuals with appropriate campus resources, maintaining accurate records, supporting daily operations and scheduling, collaborating with team members to ensure an organized and safe environment, and assisting with departmental projects and other duties as assigned.

Minimum Qualifications:

• High School required, Associate’s preferred
  
• Must be able to work independently.
  
• Detail-oriented, self-motivated, ability to work independently and adapt seamlessly to fast-paced, dynamic environments.
  
• Skilled in engaging and supporting students from different cultural and socioeconomic backgrounds.
  
• Excellent verbal and written communication skills.
  
• Proven ability to manage multiple priorities effectively and meet tight deadlines.
  
• Proficient in Microsoft Office (Excel, Forms, Outlook, Teams, SharePoint, Word).
   

Preferred Qualifications:

• Previous experience in a community college setting

Additional Skills Requested:

• Exceptional customer service and interpersonal skills
  
• Strong verbal and written communication skills
  
• Organizational and time management abilities
  
• Problem-solving and conflict resolution skills
  
• Attention to detail and accuracy in recordkeeping
  
• Ability to multitask and prioritize responsibilities in a fast-paced environment
  
• Leadership, team collaboration, and staff coordination skills
  
• Proficiency with Microsoft Office and related technology systems
  
• Ability to maintain confidentiality and handle sensitive information appropriately
  
• Commitment to student success, inclusion, and service excellence
  
• Ability to exercise sound judgment and make independent decisions
  
• Reliable transportation and ability to travel between campus locations as needed
  
  

Employee Rights - Employee Polygraph Protection Act

Equal Opportunity Employer - The Kentucky Community and Technical College System is an equal educational and employment opportunity institution.