Title: Licensing Specialist
State Role Title: Administrative & Office Specialist III
Hiring Range: $20.00 per hour
Pay Band: UG
Agency: Dept of Prof & Occup Reg
Location: DPOR Main Office
Agency Website: www.dpor.virginia.gov
Recruitment Type: General Public - G
Job Duties
This position is paid by the hour and is limited to working an average of 28 hours per week. Also, there are no paid benefits associated with this employment opportunity.
The Department of Professional and Occupational Regulation (DPOR) is on mission to provide the best customer experience possible as we build Virginia’s workforce helping qualified people of all backgrounds start businesses and work in their chosen fields. As a Licensing Specialist, you will play a key role in Virginia’s economic vitality. The Licensing Specialist processes applications and changes for licensure/certification from businesses and individuals for the regulatory boards assigned to each section. This position provides telephone coverage and provides thorough and accurate information related to the statutes, regulations, policies, and procedures for the boards with which assigned.
In this position, you will serve as a Licensing Specialist for Board sections, i.e. Contractors, Real Estate, Barbers and Cosmetology, Architects, Engineers, Land Surveyors, Asbestos, Lead, Home Inspectors, Wastewater Operators, etc. While the immediate need is for the Contractors section, this posting will be used to fill multiple wage positions.
As part of The Department of Professional and Occupational Regulation (DPOR), you will play a critical role in the economic vitality of Virginia by helping qualified people start businesses and work in their chosen fields. DPOR is an executive branch agency under the Secretary of Labor for the Commonwealth of Virginia. Our regulatory boards are comprised of practitioners and citizens appointed by the Governor and are responsible for regulating certain professions and occupations, ranging from architects and contractors to cosmetologists and professional wrestlers. We protect the public by verifying minimum competency, investigating complaints, and upholding professional compliance with state laws and regulations.
Note: An additional requirement for applying for this position is detailed in the “Special Instructions to Applicants”. Be sure to follow the instructions provided below and be advised that if the proper document is not attached to your submitted application through this system, then your application will not be reviewed for this position.
TELEWORK OPTIONS: Please note that this position may be eligible for limited telework and is not a full-time telework position. Upon hire into this position, the agency requires the incumbent to be in the position for 90 days before a specific telework schedule may be submitted for consideration.
Minimum Qualifications
• Strong attention to detail.
• Ability to follow verbal and written directions.
• Ability to analyze and compare information, draw conclusions, exercise discretion and judgment in eligibility determinations.
• Ability to work as a team member with limited supervision while handling multiple tasks.
• Customer service experience with exceptional customer service skills.
• Experience with computer software applications.
• Experience with the preparation of written correspondence.
Additional Considerations
• Experience with Microsoft Excel and data entry preferred
• Experience in a regulatory environment preferred
Special Instructions
WRITING EXERCISE: The details of the specific document that MUST be attached are listed below.
In a separate document, please address the following: This position requires the ability to analyze and compare information in order to draw conclusions, exercise discretion, and judgment, in eligibility determinations. In your own words, define the ability to analyze and draw conclusions, with specific examples. This should include how you have applied this ability during your career.
When you apply, the online system will give you the opportunity to attach this required document. Be careful to attach the correct document (not your resume or cover letter) because once an application has been submitted with a certain document, you will not be able to submit another document for consideration. The separate document with your response MUST be electronically attached with the submission of your application in order to be considered for this position.
CONFIRMATION: You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.
SUPPLEMENTAL QUESTIONS: You may be required to respond to position-specific questions at the end of this application. This information may help us evaluate your credentials and qualifications for the job. Failure to respond to any questions will disqualify you from further consideration.
VETERAN STATUS: When applying for this employment opportunity, if you indicate you are a veteran, please provide a copy of your DD214 to personnel@dpor.virginia.gov or via fax to (833) 654-4240 prior to the job posting closing.
LAY OFF POLICY: If you have been affected by DHRM Policy 1.3 Layoff, and possess a valid Interagency Placement Screening Form (Yellow Card) or a Preferential Hiring Form (Blue Card), you must submit a copy of the card by attaching it to your submitted application, or you may send it to personnel@dpor.virginia.gov, or via fax to (833) 654-4240, prior to the job posting closing.
ALTERNATIVE HIRING PROCESS: In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their Certificate of Disability (COD) provided by a Vocational Rehabilitation Counselor within the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their Certificate of Disability. If you need to get a Certificate of Disability, use this link: https://www.vadars.org/drs/cpid/PWContact.aspx, or call DARS at 800- 552-5019, or DBVI at 800-622-2155. Please provide a copy of your Certificate of Disability (COD) to personnel@dpor.virginia.gov, or via fax to (833) 654-4240, prior to the job posting closing.
ELECTRONIC APPLICATIONS OR RESUMES ONLY: DPOR does not accept mailed, emailed, faxed, or hand delivered applications or resumes.
BACKGROUND INVESTIGATIONS: Final candidates are subject to a background investigation. The investigation may include local agency checks, criminal record check, driving record, employment verification, verification of education, and other checks requested by the hiring authority related to the position. Please be advised if the information gathered does not coincide with the information listed on your application, your application will no longer be considered for the position.
LICENSES: Applicants must disclose any current professional or occupational registration, certification, and license(s) held by DPOR. Applicants with an active license issued by the Department of Professional and Occupational Regulation (DPOR) may be required to place their license in an inactive status while employed with the agency. Additional information may be provided by the Human Resources Office.
Veterans, AmeriCorps, Peace Corps, and other national service alumni and people with disabilities are encouraged to apply.
DPOR is an Equal Opportunity Employer
Contact Information
Name: Human Resources
Phone: 804-367-8517
Email: personnel@dpor.virginia.gov
In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their Certificate of Disability (COD) provided by a Vocational Rehabilitation Counselor within the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their Certificate of Disability. If you need to get a Certificate of Disability, use this link: Career Pathways for Individuals with Disabilities, or call DARS at 800-552-5019, or DBVI at 800-622-2155.