Title: IT Inventory Control Coord. #W1018, #W5017

State Role Title: Info Technology Specialist II

Hiring Range: $85,000 - $100,000 per year (salary commensurate with experience)

Pay Band: 5

Agency: Department of Social Services

Location: DSS HOME OFFICE

Agency Website: https://www.dss.virginia.gov/

Recruitment Type: General Public - G

Job Duties

At the Virginia Department of Social Services, we put people at the center of everything we do. We believe that every Virginian can live a life of dignity and that all voices, ideas and experiences contribute greatly to our pursuit of excellence. Inspired by continuous improvement, we commit ourselves to listening, learning and cultivating environments of trust, respect and positive engagement. Together, we are mission-driven, eager to achieve, and passionate about bringing the best of who we are to those we serve.

We design and deliver high-quality human services that help Virginians achieve safety, independence and overall well-being. We are a $2 billion agency – one of the largest in the Commonwealth of Virginia – partnering with 120 local departments of social services and 31 community action agencies, along with faith-based and non-profit organizations, to promote the well-being of children, adults, and families statewide. We proudly serve alongside 1,650 (state) and 12,200 (local) human services professionals throughout the Social Services System, who ensure that thousands of Virginia’s most vulnerable citizens have easy access to the services and benefits available to them.

IT Inventory Control Coord. is responsible for the inventory control in TSD. This is a professional technical position. IT Inventory Control Coord. provides and manages enterprise operational services and infrastructure through the coordination of IT Hardware, Software and Telecom services vital to day-to-day operations. Evaluates and examines services and asset deployments for compliance with given standards performing occasional audits to maintain overall enterprise efficiency.

IT Inventory Control Coord. also serves as the hub of IT procurement for the agency as well as subject matter expert and participant in nearly all infrastructure, hardware and telecom initiatives contrived as the needs of the agency transform. This position regularly provides level 2 and 3 desktop, Telco and LAN/WAN support at headquarters and other offices as needed and further acts as point of contact for service failure and escalation issues for DSS Users, VIP, and Executive Level staff to bring about resolution in a timely manner

IT Inventory Control Coord. reports to the IT Business Admin Manger and will provide direct support to the agency personnel.

Minimum Qualifications

• Prior experience with Microsoft family of productivity tools, i.e., Word, Outlook, Excel, VISIO, and MS Project.
• Prior experience with Inventory Control.
• Excellent written and communication skills exhibiting the ability to interact professionally with all levels

KSA’s and/or Competencies required to successfully perform the work:
1. TECHNICAL AND FUNCTIONAL EXPERTISE - Strong organizational, analytical, and accounting skills. Solid experience refining and implementing new processes, procedures, and software tools. Technical and functional understanding of computer networking. Technical and functional understanding of asset management concepts and practices. Knowledge of DGS property control practices and procedures. Knowledge of Commonwealth procurement laws, regulations, and procedures; Understanding the techniques and requirements of contract administration and ability to make decisions based on logical analysis of information.

2. UNDERSTANDING THE BUSINESS - Understanding of VDSS business mission; knowledgeable of VDSS policies and capable of discerning how decisions impact agency goals and objectives. Knowledge of VITA/SAIC partnership and connected vendors.

3. RESULTS FOCUSED - Ability to forecast organizational requirements based on complex, changing factors including: useful equipment lifecycle based on type of equipment; organizational growth; customer and tenant base; and requests from end-users, Service Managers, and IT management.

4. CUSTOMER SERVICE - Marked by excellence in customer service, provides helpful, expert assistance in a timely and professional manner for IT goods and services within the positions purview as well as provide direction for assistance handled by other commonwealth support teams.

5. TEAMWORK - Collaborates and conducts business professionally within multi-talented teams and varied customers (managers, coworkers, VITA/NG, vendors). Engages in frequent/daily contact with Home Office, Local Office, and regional office staff to assess IT hardware, software and telecommunication needs.

6. INTERPERSONAL COMMUNICATION - Excellent interpersonal skills exhibiting the ability to interact professionally with all levels of DSS staff and the flexibility to work in an innovative, customer service driven, multi-tasking environment.

7. LEADERSHIP - Skilled in leading work efforts, assigning tasks and balancing priorities of workload.

Additional Considerations

• Prior experience in the field of computer science, mathematics, engineering, or a related field.
• Experience with eVA procurement system.
• Able to conduct business professionally with varied customers (managers, coworkers, VITA, SAIC, vendors).

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.

Selected candidate(s) must successfully pass a fingerprint-based criminal history background check. A record of criminal history does not automatically bar an applicant from consideration. Employment verification will be conducted to include current/previous supervisory employment reference checks.

VDSS will record information from each new employee’s Form I-9 (Employment Eligibility Verification) into the Federal E-Verify system to confirm identity and work authorization.

To be considered for this position, you must submit a Commonwealth of Virginia application or resume through the on-line “Virginia Jobs” (PageUp) employment site no later than 11:55 p.m. on the closing date listed. Each application is reviewed for documentation that shows the applicant meets the minimum and additional considerations as stated in the job announcement. The decision to interview an applicant is based on the information provided. Multiple positions may be filled from this recruitment within 90 days of the closing date.

In addition to a rewarding work experience, VDSS offers excellent health and life insurance benefits, pre-tax spending accounts, state funded Short and Long Term Disability, paid holidays, vacation, tuition assistance, free wellness programs, and a state retirement plan with options for tax-deferred retirement savings including employer matching – Employee Benefits.

The Virginia Department of Social Services (VDSS) is an Equal Opportunity Employer and encourages diversity within its workforce.

VDSS does not provide sponsorship.

VDSS is an official certified state agency that values the service and experience of our Veterans. As such, Veterans are encouraged to apply and receive preference in the hiring process. AmeriCorps, Peace Corps and other national service alumni also are encouraged to apply. Reasonable accommodations are available to applicants, if requested, during the application and/or interview process.

If you have been affected by Policy 1.30 Layoff as a state employee and possess a valid Interagency Placement Screening Form (Yellow Form) or a Preferential Hiring Card (Blue Card), you must submit this document through the “Virginia Jobs” (PageUp) employment site when you apply.

Contact Information

Name: VDSS – Division of Human Resources

Phone: dssrecruitment@dss.virginia.gov

Email: dssrecruitment@dss.virginia.gov

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.