Title: Service Transition Analyst
State Role Title: Info Technology Specialist III
Hiring Range: Up to $96,000
Pay Band: 6
Agency: VA Information Tech Agency
Location: VA Information Technologies
Agency Website: www.vita.virginia.gov
Recruitment Type: General Public - G
Job Duties
Are you a dynamic and detail-oriented professional looking to make a significant impact in the world of service transition. The Virginia IT Agency (VITA) is seeking a talented Service Transition Analyst to join our team and play a vital role in ensuring a seamless transition of services.
Minimum Qualifications
Knowledge and experience of information technology service delivery.
Knowledge of requirements gathering processes.
Knowledge of data analysis methodologies, processes, and best practices.
Experience fostering and building relationships with internal and external customers.
Effectively work multiple activities with competing priorities.
Communicating information and ideas effectively as well as listen and understand information and ideas presented by others.
Comprehend information and ideas presented in writing and effectively communication information and ideas in writing.
Proven ability to plan, implement, and continuously improve programs and associated processes.
Ability to motivate coworkers to achieve superior performance and results.
Experience utilizing Microsoft 365.
Additional Considerations
Information Technology Infrastructure Library (ITIL) certification and experience desired.
Knowledge of basic project management principles and practices to achieve business objectives desired.
Knowledge of data analysis and demand management methodologies, processes, and best practices desired.
Experience with VITA’s IT infrastructure services provided to executive branch agencies desired.
Knowledge of proposal preparation and business case development processes.
Knowledge of change management, demand management, marketing, and communications.
Special Instructions
You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.
You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.
This position is eligible for one (1) day of telework.
Applicants must consent to a fingerprint background check.
The Commonwealth of Virginia welcomes all applicants authorized to work in the United States. Sponsorship is not provided; therefore, applicants must be a citizen or national of the U.S., a Lawful Permanent Resident, or an alien authorized to work.
State applications and/or resumes will only be accepted as submitted online by 11:55 p.m. on the closing date through the state applicant tracking system. We will not accept applications, resumes, cover letters, etc. in any other format. Please refer to “Your Application” in your PageUp account to check the status of your application for this position. The decision to interview an applicant is based on the information provided in the application and/or resume.
Reasonable accommodations are available to persons with disabilities during the application and/or interview processes per the Americans with Disabilities Act.
VITA is a “Virginia Values Veterans” (V3) official certified state agency that provides hiring preference to Veterans and Members of the Virginia National Guard in support of Executive Order 29, (2010). If you are a Veteran or Virginia National Guard Member, we encourage you to apply and receive preference in the hiring process. AmeriCorps, Peace Corps and other national service alumni also are encouraged to apply.
Contact Information
Name: VITA Human Resources
Email: VITAhr@vita.virginia.gov
In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.
Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.